Customer Success Manager LATAM

Loyal Guru; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading loyalty platform provider in Barcelona is seeking a Customer Success Manager to oversee key Enterprise and Mid-Market accounts. In this mid-level role, you will guide clients through onboarding, manage CRM campaigns, and provide data-driven strategies to ensure long-term success. If you have 2-4 years' experience in the SaaS B2B sector with strong Spanish and English skills, alongside a passion for client success, we would love to hear from you. The role promotes flexibility and growth.

Servicios

Flexible schedule

Reduced hours on Fridays

Day off on your birthday

25 days of vacation

Budget for training and language classes

50% discount on health insurance

Yoga classes in the office

Formación

• 2-4 years of experience as a Customer Success Manager or Account Manager.
• Native Spanish and fluent English are musts.
• Strong ability to interpret data and metrics.

Responsabilidades

• Manage a portfolio of Italian Enterprise and Mid-Market accounts.
• Guide new clients through the onboarding process.
• Strategize and manage client engagement campaigns.

Conocimientos

Experience in SaaS B2B

Analytical Skills

Commercial Mindset

Organization skills

Descripción del empleo

Hey there! Looking for your next big challenge?

🎯 About the Role

Hello! 👋 We're seeking an Customer Success Manager (CSM) to join our international team. This is a mid-level role where you will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the Italian Retail and Grocery sectors. Your mission is to move beyond mere retention and act as a true strategic partner, ensuring our clients maximize the value derived from our loyalty and data platform, driving their long-term success.

💜 About Us

At Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America, and we are looking for talented individuals to help us continue this journey.

🌟 Your Responsibilities

• Portfolio Management: Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders.

• Onboarding & Adoption: Guide new clients through the onboarding process, ensuring rapid platform adoption and achieving initial business goals (Time-to-Value).

• Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs.

• Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement.

• Strategic Time Allocation: Dedicate approximately 20 hours/month per key account for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization.

• Operational Efficiency: Strictly manage your time allocation. You will be expected to minimize internal administrative tasks to stay within the assigned internal budget, maximizing the billable time dedicated to client growth.

• Retention & Upsell: Secure contract renewals and proactively identify Upsell and Cross-sell opportunities within your portfolio.

• Voice of the Customer: Gather valuable feedback from the Italian market and collaborate closely with the Product and Sales teams to constantly improve our offering.

✅ What we're looking for in you

• Experience: 2-4 years of proven experience as a Customer Success Manager, Account Manager, or Consultant, preferably in SaaS B2B or the Retail Tech / MarTech space.

• Languages: Native Spanish (Must-have) and Fluent English (Our corporate language).

• Analytical Skills: Strong ability to interpret data and metrics to guide client strategic decisions and optimization efforts.

• Commercial Mindset: Ability to spot and pursue growth opportunities (upsell/cross-sell) while maintaining a high-touch, consultative approach.

• Organization: Excellent time management and organizational skills to effectively balance internal administrative tasks with dedicated client success time.

• Location: Candidates must be based in Argentina or Uruguay

🤩 Extra points to shine

• Proficiency in other languages such as French or Italian.

• Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients.

💖 What's the team like?

You’ll be part of a dynamic, international, and highly collaborative team. We are passionate about client success and value a proactive, consultative approach. Expect a high-energy work environment where ownership and strategic thinking are key. Here, you'll have the autonomy to manage your portfolio and a clear path for professional development in a rapidly growing company.

🎁 Perks of being a Loyal Guru

What makes working at Loyal Guru different? 💙

🌟 Flexibility & Work-Life Balance

• ⏰ Flexible schedule: Organize your day to work best for you.

• ✨ Reduced hours on Fridays: Enjoy long weekends and all of August with a condensed schedule.

• 🥳 Day off on your birthday: Because celebrating is important!

• 🏖️ 25 days of vacation: Disconnecting is also part of the job.

🚀 Professional Growth

• 📚 Budget for training and language classes: Learn whatever inspires you and level up your career.

• 🚀 Clear career path: Opportunity for professional advancement within the Customer Success or consulting track.

💖 Real Wellness

• 💆♀️ Access to Wellhub and BH Bienestar: Physical and emotional health in balance.

• 🏥 50% discount on health insurance (Sanitas).

• 🧘♀️ Yoga classes in the office.

Can you picture yourself working with us?

If you're a results-driven professional with a native understanding of the Italian market and a passion for helping clients succeed with cutting-edge SaaS, we want to hear from you! Are you ready to help us build the future of customer loyalty? Apply now!