Customer Success Manager

Abacum Inc; Barcelona; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading business planning solution provider in Barcelona is looking for a Customer Success Manager to enhance product adoption and customer retention. You'll develop strong relationships, deliver measurable results for clients, and collaborate with teams to showcase the platform’s value. This role requires expertise in account management and a strong understanding of B2B SaaS. Competitive compensation and flexible working hours are offered.

Servicios

Competitive compensation including equity package

Competitive vacation policy

Access to Meditopia

Remote working model and flexible hours

Personal development including language courses

Formación

• Proven ability to build and nurture strong customer relationships.
• Experience driving and tracking NPS, CSAT, CET, and customer health scores.
• Familiarity with Customer Success platforms to streamline workflows.
• Strong analytical skills to guide strategies and decisions.
• Confident in discussions to create win-win outcomes.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of customer needs in the B2B SaaS space.

Responsabilidades

• Build long-term relationships with executives.
• Drive customer outcomes and deliver measurable success.
• Manage strategy calls and business reviews.
• Showcase the impact of Abacum on businesses.
• Ensure seamless collaboration across teams.
• Educate customers on the value of Abacum's products.
• Leverage data to align solutions with business goals.
• Work with sales on growth opportunities.
• Implement customer feedback with internal teams.
• Accountable for net retention and customer satisfaction.

Conocimientos

Account Management Expertise

Customer Success Metrics Mastery

CS Tech Savvy

Data-Driven Decision Maker

Skilled Negotiator

Prioritization Pro

B2B SaaS Background

Herramientas

Salesforce

Descripción del empleo

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!

Join Our Dynamic Customer Success Team!

At Abacum, our Customer Success Managers are trusted partners and advocates for our valued customers. In this role, you’ll be at the forefront of ensuring successful product adoption, driving ROI, and fostering long-term retention for key customers in our growing business.

As a Customer Success Manager, your mission will be to deeply understand your customers’ goals, challenges, and workflows. You’ll collaborate closely with them to create tailored success plans that deliver measurable results, helping them achieve their KPIs and maximize the value of the Abacum platform.

By taking a consultative approach, you’ll uncover unique use cases and educate customers on how Abacum’s features align with their specific needs, empowering them to seamlessly integrate the platform into their operations.

If you thrive on building strong relationships, delivering impactful results, and being a critical part of your customers’ success, this is the perfect opportunity for you!

Note: This is a remote role to work USA hours to support our USA based customers.

What You’ll Do as a Customer Success Manager

• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
• Own and drive customer outcomes with a relentless focus on delivering measurable success.
• Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
• Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
• Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
• Engage, retain, and educate customers on the full value of Abacum’s product offerings.
• Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
• Manage complex customer needs, leveraging data analysis to align solutions with business goals.
• Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
• Work closely with support and product teams to capture and implement customer feedback.
• Be accountable for net retention, customer happiness, and usage metrics across your book of business.

Your Experience

• Proven Account Management Expertise: Demonstrated ability to build and nurture strong customer relationships.
• Customer Success Metrics Mastery: Experience driving and tracking NPS, CSAT, CET, and customer health scores to ensure success.
• CS Tech Savvy: Proficient in using tools like Salesforce and other Customer Success platforms to streamline workflows.
• Data-Driven Decision Maker: Strong analytical skills with a track record of using data insights to guide strategies and decisions.
• Skilled Negotiator: Confident in navigating discussions to create win-win outcomes for customers and the business.
• Prioritization Pro: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• B2B SaaS Background: Previous experience in the fast-paced and innovative world of B2B SaaS, with a deep understanding of customer needs in this space.

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Access to Meditopia
• Remote working model and flexible working hours
• Personal development including language courses

Our Values

• Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.
• Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.
• Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.
• Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.