Customer Service Specialist with German

Cybermaksimum; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A payment solutions company in Madrid is seeking a Customer Support Specialist to assist customers with corporate payment services. The role requires fluency in German and a good command of English. Responsibilities include handling customer inquiries via calls and emails, providing support with transaction issues, and maintaining high customer satisfaction. This role offers a full-time permanent contract with opportunities for career growth and on-site training.

Servicios

Permanent contract

Monday–Friday schedule

On-site training

Career growth opportunities

Formación

• Fluency in German + good command of English.
• Previous customer support experience is a plus.
• Comfort working with sensitive financial data.

Responsabilidades

• Be the first point of contact for customers.
• Handle inbound calls and emails in German (80%) and English (20%).
• Support clients with issues related to cards and transactions.
• Provide clear information and guide customers through resolution.
• Log interactions and follow internal procedures.

Conocimientos

Fluency in German

Good command of English

Strong communication skills

Active listening

Problem-solving skills

Reliability

Punctuality

Eagerness to learn

Descripción del empleo

Overview

Are you fluent in German and comfortable communicating in English? Do you enjoy helping people and solving problems? We're looking for a

Customer Support Specialist

to join a payment solutions project in Madrid.

Responsibilities

• Be the first point of contact for customers with questions about their corporate payment services.
• Handle inbound calls and emails in German (80%) and English (20%).
• Support clients with issues related to cards and transactions.
• Provide clear information and guide customers through problem resolution.
• Log interactions and follow internal case management procedures.
• Maintain high customer satisfaction with empathetic, solution-oriented communication.

Qualifications

• Fluency in German + good command of English.
• Previous customer support experience is a plus (but not required).
• Strong communication, active listening, and problem-solving skills.
• Reliability, punctuality, and eagerness to learn.
• Comfort working in a structured environment with sensitive financial data.

What’s on Offer

• Permanent, full-time contract (39 hours / week).
• Monday–Friday schedule, split shifts between 9:00–20:00 (rotating weekday off).
• On-site training at the start.
• Office in central Madrid (Paseo Imperial area).
• Career growth opportunities in an international environment.

Interested? Apply now and start your next chapter in Madrid