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Customer Service Specialist - English Speaker

Catenon

Barcelona

Presencial

EUR 25.000 - 35.000

Jornada completa

Hace 30+ días

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Descripción de la vacante

A leading company in the logistics sector is looking for a Customer Service Agent to oversee the Order to Delivery Process and manage customer service activities. This role requires a Bachelor's degree in business or supply chain management, along with 3-5 years of relevant experience. Strong analytical skills, attention to detail, and proficiency in English are essential, coupled with a collaborative spirit to work across various departments.

Formación

  • Bachelor’s Degree preferably in business or supply chain management.
  • 3-5 years experience in customer service.
  • Strong proficiency in English, other languages considered an asset.

Responsabilidades

  • Manage customer service activities and ensure order accuracy.
  • Collaborate with Supply Planning, Distribution, and Finance.
  • Engage in continuous improvement efforts to drive process quality.

Conocimientos

Customer service knowledge
Analytical capability
Attention to detail
Collaboration
Supply Chain principles
Microsoft Office skills
SAP (SD module) knowledge
English proficiency
Willingness to learn

Educación

Bachelor’s Degree in business or supply chain management

Herramientas

SAP
JDE

Descripción del empleo

This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as the customer expect Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level . 1.Manage customer service activities to ensure excellent service.a.Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.b.Follow up order status, delivery, pick & pack, invoice and documentation.c.Solve issues related to orders from Order Entry to Invoice and cash collection.d.Provide information to customer (external and internal) about OTB processes and status.2.Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.3.Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.4.Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.5.Support customer requests, act as a central contact for any question.6.Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Education & Experience :

  • Bachelor’s Degree preferably in business / or supply chain management plus 3 -5 years’ experience.
  • Customer service knowledge.
  • Skills in Microsoft Office.
  • SAP knowledge of SD module or JDE.
  • Strong analytical capability and attention to detail
  • Willingness to work difficult tasks through to completion
  • Ability to collaborate with other departments to reach a common goal
  • Strong understanding of Supply Chain principles
  • Desire to learn and grow in the position and company
  • English working proficiency required. Other European languages (Portuguese) will be considered as an asset.
  • Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines
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