Customer Service Specialist

Pentasia; Málaga; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

An online gaming company is seeking enthusiastic Chat Hosts to work remotely. The role involves engaging with players via live chat, moderating conversations, and providing customer support. Candidates must be fluent in Spanish and possess excellent communication skills. Previous experience in customer service is an advantage. This position requires flexibility to work on a rotating shift schedule, including evenings and weekends.

Formación

• Previous experience in customer service or community management is a plus.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.

Responsabilidades

• Engage with players in real-time via live chat.
• Moderate chat rooms to ensure compliance with guidelines.
• Provide customer support and answer player queries.

Conocimientos

Excellent communication skills

Fluency in Spanish

Engaging personality

Descripción del empleo

Overview

Chat Host (Remote – Rotative Shifts)

Location: Remote (based in Ceuta, Spain)

Industry: Online Gambling / iGaming

Languages: Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Key Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.