Customer Service Representative with High Level of Italian, Spanish & English

CPM International Contact Centre; Barcelona; Híbrido; EUR 10.000; Jornada completa

Descripción de la vacante

A global customer service leader is seeking passionate Customer Service Representatives in Barcelona. The role involves providing outstanding support through various channels while promoting brand values. Ideal candidates will be fluent in Italian and Spanish, with strong English skills and a passion for customer service. This position offers a hybrid work model, competitive salary, and ample opportunities for career growth.

Servicios

Career growth

Well-being support

Health benefits

Skill development

Perks & discounts

Referral program

Formación

• Fluent in Italian and Spanish with excellent communication skills.
• Strong English proficiency in written and spoken forms.
• Genuine passion for helping customers.
• Ability to understand and respond empathetically.
• Attention to detail and multi-tasking abilities.
• Proactive problem-solving approach.

Responsabilidades

• Provide customer support across multiple channels.
• Develop extensive product knowledge to assist customers.
• Analyze customer concerns and implement solutions.
• Promote brand values through customer interactions.

Conocimientos

Fluency in Italian

Fluency in Spanish

Strong English language proficiency

Customer focus

Empathy

Organisational skills

Problem-solving

Descripción del empleo

Overview

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What’s your Mission?

• Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
• Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
• Problem-Solving: Analyze customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

• Language Proficiency: Fluency in Italian and Spanish with excellent written and verbal communication skills.
• English Language Skills: Strong English language proficiency (written and spoken).
• Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
• Empathy: The ability to understand and respond to customer needs with empathy and compassion.
• Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
• Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.

Benefits

• Start Date: September 2025
• Hours: 20 hours / week
• Work Schedule: Monday to Friday from 10:00 am to 2:00 pm
• Salary: €9,279 gross per year
• Holidays: 24 working holidays (pro-rata)
• Work Model: Hybrid (6 days per month at the office)
• Training: Monday to Friday, 10:00 am to 2:00 pm; 3 weeks of training
• Office Location: Barcelona (La Sagrera)
• Additional Perks: Career growth, well-being support, perks & discounts, health benefits, skill development, and referral program

Let’s discuss your future at CPM International!

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services