Customer Service Representative GHB EU

ESP Cigna European Services; Madrid; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading global health service company as a Customer Service Representative in Madrid. You will manage customer inquiries, maintaining top service quality while complying with regulations. This role offers training and promotes professional growth within a collaborative environment. Enhance your skills and be part of a mission-focused team committed to improving health and well-being.

Servicios

Private medical insurance

Educational development program

Formación

• Fluent in English and Spanish (C1 or higher); proficiency in other languages is a plus.
• Previous customer service experience preferred.

Responsabilidades

• Managing daily customer queries with high service quality.
• Maintaining detailed records of interactions in CRM system.
• Handling medical reports in line with GDPR guidelines.

Conocimientos

Customer Service

Typing

Data Entry

Computer Skills

Basic Math

Educación

Bachelor's degree or equivalent experience

Herramientas

MS Office

Descripción del empleo

Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality healthcare through choice, predictability, affordability, and integrated, personalized solutions that promote whole person health.

Our mission is to help our customers improve their health, well-being, and sense of security by providing access to care. We focus on addressing health concerns, enhancing resilience, and reducing stress and emotional health issues through our whole health approach.

Excited to grow your career?

We value our talented employees and strive to support their professional growth before recruiting new talent. If you find an open position that suits you, we encourage you to apply!

Our people make all the difference in our success.

We have exciting permanent opportunities for Customer Service Representatives to join our Global Service Centre, supporting clients worldwide.

Cigna will provide all necessary training and resources. The role requires attendance at our Madrid office at least once a week.

Applicants should:

• Be able to commit to 39 hours per week, Monday to Friday, from 9:00 am to 4:48 pm.
• Be available for a 6-week induction training in our office starting from the onboarding date.

Cigna Corporation offers healthcare products and services, including group disability, life, accident insurance, and international insurance, to individuals, employers, and intermediaries.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

Our customer service team manages inquiries via various channels (mainly email and phone), providing timely resolutions and positive customer experiences.

The Role & Responsibilities:

We are seeking a customer service representative (CSR) to join our dynamic, international team. Responsibilities include:

• Managing daily customer queries, prioritizing service quality.
• Adhering to productivity and quality standards.
• Owning cases and following up until resolution, scheduling follow-ups as needed.
• Maintaining detailed records of interactions in our CRM system.
• Handling and processing medical reports and confidential information in line with GDPR guidelines.
• Acquiring and maintaining knowledge of tools, processes, and documentation, consulting supervisors when necessary.
• Collaborating with other departments (claims, medical, finance) for query resolution.
• Communicating with customers in specific languages, including document translation when required.

Qualifications:

• Bachelor's degree or equivalent experience.
• Previous customer service experience preferred, especially in contact centers or reception roles.
• Proficiency in MS Office and quick learner of new software.
• Fluent in English and Spanish (C1 or higher); proficiency in French, Arabic, Chinese, German, or Italian is a plus.

Desired Skills and Attributes:

• Decision-making skills: quickly understanding situations and making appropriate decisions.
• Excellent communication skills, with the ability to connect emotionally with distressed customers.
• High attention to detail and accuracy.
• Efficiency in handling requests while maintaining quality.
• Team-oriented attitude, promoting a cooperative environment.
• Discretion with confidential medical information.
• Resilience under pressure and ability to multitask.

Benefits include private medical insurance and an educational development program. The working shift is Monday to Friday, 9:00 am to 4:45 pm.

Join our globally recognized brand where trust, communication, and a positive culture are paramount. Our leadership is approachable and supportive, prioritizing your well-being and work-life balance.

We seek individuals who thrive in collaborative environments, are passionate about meaningful change, and eager to grow with us.

Apply today to start your future with Cigna!

About Cigna Healthcare:

A division of The Cigna Group, we advocate for better health at every life stage, guiding customers through the healthcare system with information and insights to make informed decisions. Join us in driving growth and improving lives.

We consider all qualified applicants without regard to race, color, age, disability, sex, pregnancy, medical conditions, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital or familial status, genetic information, public assistance, citizenship, or other protected characteristics.

If you need reasonable accommodation during the application process, please email us for support. Do not contact us for application updates or resume submissions, as responses will not be provided.

Required Experience: Unclear seniority.

Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.

Employment Type: Full-Time

Experience: Years

Vacancy: 1