Customer Service Desk

Archroma; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global chemicals company is seeking a motivated Customer Service Desk team member based in El Prat de Llobregat, Barcelona. This full-time position involves managing order processing, maintaining data quality, and providing excellent customer service. Candidates should have at least 3 years of customer service experience, strong SAP knowledge, and be fluent in English and Spanish, with French as a plus. This role supports a healthy supply chain and business strategies.

Formación

• Minimum 3 years of experience in customer service.
• Knowledge of SD processing and SAP related tools.
• Good command of English and Spanish; French is desirable.

Responsabilidades

• Manage order processing and ensure data quality.
• Provide updates to customers on order status.
• Support other areas key to supply chain and business strategy.

Conocimientos

Customer oriented attitude

Strong communication skills

Good SAP knowledge

Fluent in English

Fluent in Spanish

Team worker

Proactive approach

Herramientas

SAP

Descripción del empleo

Our company

Archroma is a global diversified leader in specialty chemicals with operations in 42 countries, including 35 sites, all certified to ISO management system standards. With the industry’s broadest product portfolio, we serve many of the world’s top companies in textiles, packaging and paper, paints and coatings. Headquarter in Pratteln, Switzerland, our team of 4’500 passionate professionals offers industry-leading expertise in manufacturing, technical support and innovation around the globe.

Our people

Our people have a rich tradition of working alongside our customers as long-term partners and trusted advisors, developing tailored solutions that help customers deliver business success. The diversity of our workforce combined with a commitment to a performance-driven and collaborative culture means our people display a passion and commitment to excellence and innovation that is unmatched. Our people create specialized product solutions that deliver unique economic and environmental benefits to our customers which forms the basis of our long-standing customer relationships. Our people are proud to be part of the journey of leading our industry towards a more sustainable future for our customers and markets...it’s in our nature!

We touch and color people’s lives every day, everywhere.

Your role

Allocated to our PT organization we are looking for a highly motivated and proactive team member in the function of

Customer Service Desk – Cluster Europe

As part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key activity is the order management. The CSD provides information on all customer inquiries along with the order management process.

This is a permanent and full-time position to be based in El Prat de Llobregat, Barcelona SPAIN.

Key responsibilities

• Order processing – creation, availability checks, order confirmation
• Order processing – escape unconfirmed items, check alternative solutions, express orders
• Order processing – frequent updates of delivery status to customers
• Order processing – internal clarification availability with other fulfillment / scheduling
• Manage special order types – Sampling, FOC, Bulk shipments, TGDD flows, Consignment
• Manage all SD documents – provide order confirmation, delivery notes, certificates, e.g. COA
• Ensure data quality from order entry to invoice output – order completion, pricing accuracy, F2 creation
• Active role supporting other areas key to a healthy Supply Chain and Business Strategy : Overdues, Forecast Accuracy, Master Data, New Business, Inventory Management and Logistics.
• Ensure business rule adherence – order lead times, MOV, Service segmentation
• Supports audit requirements and activities

Profile

• Min 3 years of experience in the customer service.
• Good SAP knowledge (understanding of SD processing and SAP related tools).
• English and Spanish are a must. French is highly desirable.
• Strong communication skills.
• Customer oriented attitude.
• Structural working.
• Being flexible, open and proactive.
• Team worker that effectively collaborates with internal & external parties.
• Coming from a chemical industry is a plus.

Others

Position based in El Prat de Llobregat, Barcelona

Work permit is requested

Your Application

If your background and personal experience fits this profile, please send us your complete application via LinkedIn