Customer Service Agent FRENCH (C2) + ENGLISH (C1)

Adecco; Barcelona; Híbrido; EUR 21.000 - 23.000; Jornada completa

Descripción de la vacante

A global leader in vehicle services seeks Customer Support Agents in Barcelona. Ideal candidates will be fluent in French and English, with excellent communication skills. Responsibilities include providing concierge services, managing emergency calls, and assisting with roadside assistance. The role offers a hybrid working model with five days onsite per month. A valid EU work permit and residency in Barcelona are required.

Servicios

Long-term contract through Adecco

Intensive training and onboarding

Psychological support access

Career development opportunities

Formación

• Fluency in French (C2) and English (C1) is required.
• Excellent communication and problem-solving skills are essential.
• Ability to manage stress and multitask under pressure is important.
• Candidates must have a valid EU work permit and NIE number.

Responsabilidades

• Provide concierge services including reservations and travel advice.
• Handle emergency calls and initiate assistance protocols.
• Coordinate roadside assistance and analyze remote diagnostics.
• Assist in stolen vehicle recovery through GPS tracking.
• Manage customer interactions for queries and complaints.

Conocimientos

Fluent in French (C2)

Excellent communication skills

Problem-solving skills

Stress management

Multitasking under pressure

Descripción del empleo

Job Description & Responsibilities

Are you fluent in French (C2 or native level) and have an excellent level of English (C1)? Are you ready to work in a fast-paced, innovative, and international environment? We are looking for Customer Support Agents to join the Bosch Service Solutions team in Barcelona and deliver high-quality mobility services to users across Europe.

Your key tasks will include:

1. Providing Concierge Services such as reservations, travel advice, and personalized recommendations.
2. Handling emergency calls from vehicles involved in accidents and initiating the appropriate assistance protocols.
3. Coordinating roadside assistance by analyzing remote diagnostics and arranging towing, mobility alternatives, or accommodation.
4. Assisting in stolen vehicle recovery through GPS tracking and police collaboration.
5. Managing customer interactions related to queries, complaints, or service information.

Requisitos:

• French native / C2 level and English C1 level both spoken and written.
• Excellent communication and problem-solving skills.
• Stress management and the ability to multitask under pressure.
• Valid EU work permit and Spanish NIE number.
• Residence in the province of Barcelona; this role is not available for candidates outside Barcelona.
• Hybrid working model only: Minimum 5 days per month onsite at the office in Barcelona. The rest of the time you will work from home.
• Home internet connection via fiber optic (minimum 300Mb) is mandatory for remote work.

What We Offer

• Long-term contract through Adecco with a global leader in connected vehicle services.
• Hybrid working model from Barcelona: 5 days / month onsite, the rest from home.
• Intensive initial training led by expert trainers + personalized onboarding support.
• Access to free and confidential psychological support for all employees.
• Career development opportunities within an international and innovative environment.
• Work in a diverse, multilingual, and inclusive team.
• Salary: 21,000 - 23,000 gross / annual.