Customer Service Agent: English - Afternoon Shift

Fever; España; A distancia; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading tech platform for culture and entertainment is seeking a Customer Service Agent for an afternoon shift. The role involves providing exceptional support to customers via phone, email, or social media. Candidates must have a strong command of English and Spanish, along with previous experience in customer service. The position is fully remote, offering plenty of perks like discounts on events and health insurance.

Servicios

100% remote

Great work environment with a young team

40% discount on all Fever events

Health Insurance

Gympass Membership

Formación

• Previous experience in User Support or Customer Service positions.
• High English level (oral & written) and fluent in Spanish or English.
• Excellent interpersonal and communication skills.

Responsabilidades

• Provide customer service by phone, e-mail, or social media.
• Manage and efficiently handle incoming calls and chats.
• Handle customer complaints and ensure resolution.

Conocimientos

Customer Service

Communication skills

Problem-solving

Time-management

Planning and organizing

Herramientas

Zendesk

Descripción del empleo

Customer Service Agent: English - Afternoon Shift

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors. To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment. Ready to be part of the experience?

About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 4:00 pm to 00:00 am (5 days/week) with 30 minutes of break.

You will be expected to:

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 4:00 pm - 00:00 am with 30 minute break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High English level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Spain

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Spain.

Benefits & Perks

• 100% remote
• Great work environment with a young, international team of talented people to work with!
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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