Customer Service Agent

JR Spain; Valencia; Presencial; EUR 19.000 - 20.000; Jornada completa

Descripción de la vacante

A customer service company in Valencia is seeking a Customer Service Representative fluent in Dutch. The candidate will engage with customers, ensuring satisfaction through effective communication and problem-solving. This on-site role requires a proactive attitude, with a full-time commitment of 39 hours per week. The position offers a salary between €19,000 and €19,500 annually, focusing on maintaining high levels of customer engagement.

Formación

• Excellent communication skills, both verbal and written.
• Enthusiastic and smart problem-solver.
• Ability to work under pressure while maintaining empathy.

Responsabilidades

• Guide customers and provide personalized solutions.
• Identify needs and work on process improvements.
• Maintain high customer satisfaction through effective service.

Conocimientos

Fluent in Dutch (C2)

C1 English

Customer service skills

Creative problem-solving

Descripción del empleo

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DUTIES AND RESPONSIBILITIES

1. Showcase communication skills such as listening, empathy, and the ability to personalize every customer conversation.
2. Guide customers with their questions and ensure they are offered the right solutions, leaving a big smile on their face.
3. Identify and address customer needs to escalate internally to improve and/or develop processes.
4. Strive for high performance by focusing on key KPIs: Customer Satisfaction, quality, and productivity.
5. Maintain customer satisfaction and retention through impactful customer experiences.

REQUIREMENTS

• Fluent in Dutch (C2) with C1 English level.
• Smart and enthusiastic problem-solver with a keen eye for customer service.
• Calm and empathetic when dealing with (difficult) customers.
• Curious and passionate about investigating and using creative problem-solving skills to ensure customer satisfaction.
• Target-driven with a desire to exceed expectations.

Additional Details

• Shifts between 14:00 - 23:00.
• Full-time contract of 39 hours per week.
• Fully on-site (no remote work possibilities).
• Part of a dynamic and international team (25+ nationalities).
• Support with Spanish administration.
• Pay: €19,000 - €19,500 per year.

Language

Dutch (required)

Work Location

In person