Customer Service Advisor (ASICS) with Dutch and English

Financecolombia; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

Babel Profiles is seeking a Sports Customer Advisor in Barcelona for the ASICS brand. The role involves providing customer support throughout their journey, from pre-sales to after-sales, while fostering a positive and sporty atmosphere. Ideal candidates should be Dutch native speakers with a passion for sports and strong interpersonal skills. The position offers a range of benefits including health insurance and an employee discount on ASICS products.

Servicios

Employee discount on ASICS products

Health Insurance

Free gym at the office

Laundry services

Formación

• Fluent in Dutch and English.
• Enjoy helping customers and have a positive attitude.
• Knowledge of Social Networks is highly valued.

Responsabilidades

• Deliver best-in-class experience for consumers through various channels.
• Manage customer queries related to orders and services.
• Maintain data on the CRM platform.

Conocimientos

Customer care

Communication skills

Empathy

Flexibility

Proactivity

Passion for sports

Descripción del empleo

Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak Dutch on a native level, then this is an amazing professional opportunity for you!

ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Sports Customer Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region.

Key Languages :

• Native or fluent level of Dutch
• Fluent level of English

Main Responsibilities :

• Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
• Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
• Managing cases and E-commerce questions using the software tools provided

Core Skills / experience :

• Able to work from Barcelona
• Enjoy taking care of and helping people
• Knowledge of Social Networks would be highly valued
• Team player who is also able to work independently
• Attentive, empathetic, flexible, and proactive
• Passionate about sports
• Eager to learn

What's on offer :

• Monday to Friday 09 : 00 - 18 : 00
• Employee discount on ASICS products
• Health Insurance
• Free gym at the office + laundry services
• Joining an international company that is a premium True Sports Performance brand

Our recruitment process? :

• Step 1 : Interview with our Recruiter to get to know you better
• Step 2 : Interview with the Hiring Manager and Team Leader