Customer Operations Executive - Barcelona OR Italy - EV Charging / Cleantech - Hybrid - up to €45K +

EVEREC; Madrid; Híbrido; EUR 38.000 - 45.000; Jornada completa

Descripción de la vacante

A next-generation cleantech scale-up is seeking a Customer Operations Executive in Barcelona. The role involves providing technical support for EV charging products, assisting customers and installation partners, and collaborating with the sales team. The ideal candidate is fluent in multiple languages and has experience in customer support roles. This position offers a dynamic work environment with a hybrid setup, allowing flexibility while contributing to sustainable transportation efforts across Europe.

Servicios

Flexible work environment

Competitive salary and benefits

Opportunity to impact sustainable transportation

Formación

• 2+ years' experience in a customer operations, support, or technical support role.
• Experience with CRM and support tools.
• Interest in the EV charging or cleantech sector is a strong advantage.

Responsabilidades

• Provide technical support for EV charging products to customers and installation partners.
• Troubleshoot product and installation issues.
• Guide customers through the EV charger installation process.

Conocimientos

Fluency in Spanish

Fluency in Portuguese

Fluency in Italian

Professional proficiency in English

Communication skills

Customer-first mindset

Organizational skills

Problem-solving

Herramientas

Zendesk

Freshdesk

Intercom

Descripción del empleo

About the Company

We’re working with a next‑generation cleantech scale‑up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently named Fast Track Company of the Year, the company is setting the standard for sustainable mobility solutions across Europe.

About the Role

As a Customer Operations Executive, you’ll play a critical role across the full customer journey – from first contact through installation and aftercare. You’ll provide technical product support, guide customers through EV charger installations, and support the sales team with lead and CRM management. This hands‑on, customer‑facing role collaborates closely with technical, sales, and partner teams to deliver a seamless, high‑quality experience across Southern European markets.

Key Responsibilities

• Provide technical support for EV charging products to customers and installation partners
• Troubleshoot product and installation issues, collaborating with engineering teams when required
• Guide customers through the EV charger installation process and monitor installer performance
• Manage and assign installation partners based on surveys, availability, and capacity
• Support the sales team by tracking, updating, and qualifying leads in CRM systems
• Create and improve documentation to streamline customer support and reduce inbound queries

What We’re Looking For

• Fluency in Spanish and/or Portuguese and Italian, with professional proficiency in English
• 2+ years’ experience in a customer operations, support, or technical support role
• Experience working with CRM and support tools such as Zendesk, Freshdesk, or Intercom
• Strong communication skills with a customer‑first mindset
• Highly organised, proactive, and comfortable solving complex, technical problems
• Experience or strong interest in the EV charging, energy, or cleantech sector (is a strong advantage)

Work Environment

You’ll be based in Barcelona, working in a fast‑paced, mission‑driven environment. The role offers a hybrid setup, combining office collaboration with remote flexibility.

Why Join?

• Join a rapidly growing EV charging scale‑up at a pivotal stage of expansion
• Work with passionate, international teams driving the future of clean energy
• Make a tangible impact on sustainable transportation across Europe

Contract & Compensation

Contract Type: Permanent
Location: Barcelona, Spain (Hybrid)
Compensation: up to €45k plus benefits