Customer Experience Specialist (French, full-time)

Helloprint; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative e-commerce company in Valencia is seeking a bilingual Customer Service representative fluent in French and English. You will be the first contact for customers, providing exceptional service while resolving inquiries. The ideal candidate has a customer-friendly approach, enjoys teamwork, and is eager to contribute to a dynamic environment. Competitive benefits and opportunities for growth in a multicultural setting are offered.

Servicios

Free Spanish classes

Breakfast and Lunch provided

Attractive discounts on Urban Sports Club

Regular company activities and events

Formación

• Ability to communicate effectively in English and French, both verbally and in writing.
• Previous sales experience is a plus.
• Dynamic personality and a great team player.

Responsabilidades

• Serve as the first point of contact for customers through phone, email, and chat.
• Assist customers in finding suitable products and services.
• Provide excellent service with a smile while thinking like a customer.

Conocimientos

Professional level of English

Professional level of French

Customer-friendly attitude

Problem-solving

Educación

Bachelor degree or academic level

Descripción del empleo

Overview

Ready for a once in a lifetime adventure in Valencia? Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today. From our office in Valencia, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are looking for a new addition in our French speaking team. Somebody passionate about helping our customers, who loves to provide excellent service, who has interest in Graphic Design, and who is looking for a challenging environment with motivated and ambitious people.

What about our French team? Our current French Customer Service team is already filled with talented people from different places all over France, with one common goal: to give the best service to our French customers and make them satisfied!

What do you do?

• You are the first contact for our customers via phone, email, and chat.
• You help customers find the right product and service by proactively helping them online and offline.
• You provide service with a smile and practice our most important core value: “Think like a customer”.

Do you think you are the missing piece of the puzzle? Keep reading!

What are we looking for?

• A professional level of English and French, both verbally and written.
• Sales background is a plus!
• A Bachelor degree or academic level.
• A super customer-friendly attitude and enjoyment while being in touch with customers.
• A dynamic and flexible personality.
• A real team player and a great addition to our amazing team.
• Solution-oriented mindset and you excel in problem-solving in a creative way.
• Willingness to relocate or already Valencia based.

Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

Benefits

• Have the adventure of a lifetime in sunny Valencia
• 100+ colleagues from all around the world
• Amazing company activities, events, parties, and many more
• Free Spanish classes
• Attractive discounts on Urban Sports Club to enjoy a broad variety of sports
• Breakfast and Lunch are on us
• Become part of our Growth Program, with plenty of job opportunities
• Free bi-weekly Bueno Bootcamp

Why HelloPrint

• HelloPrint is Great Place To Work-Certified
• A unique culture and challenges at a fast-growing e-commerce company
• Dynamic, entrepreneurial and international environment (34 nationalities; average age 30)
• A great community of like-minded young professionals in Valencia
• Opportunities to grow and to Design Yourself in a fast-paced learning curve
• Support with Spanish administration processes and relocation
• The best events, Friday drinks and free Spanish classes
• Attractive discounts on Urban Sports Club
• A Bueno Bootcamp and discounts on Urban Sports Club to enjoy a broad variety of sports
• Breakfast, Lunch and healthy snacks are on us

Are you ready?

2024: Year of Performance at HelloPrint. We’re looking for individuals with energy, a drive for results, eagerness to learn, and strong communication skills. Step out of your comfort zone and join us in making a difference. Read more about Customer Experience at HelloPrint in sunny Valencia. Kick off your performance and growth adventure at HelloPrint and discover our culture through our 6 Core Values. Ready? Apply today! Once we receive your application and our first impression is positive, we’ll contact you to discuss the steps in our hiring process. We aim to ensure that you and HelloPrint culture are a good match.