Customer Experience Specialist (Dutch Speaker)

Personalbüro U. Herrmann; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is looking for a multilingual customer service representative based in Valencia, Spain. Candidates should be native in Dutch and fluent in English, possessing excellent communication skills to engage effectively with customers. This role offers opportunities in a fast-paced environment within the telecommunications sector, along with a breadth of learning experiences.

Servicios

Join a market leader within Telecommunications

Opportunity within a solid track record company

Broad learning opportunities

Formación

• Previous working experience in hospitality or other customer-facing roles is a plus.
• Flexible and able to work in a fast-paced working environment.

Responsabilidades

• Communicate with customers through various channels.
• Guide customers with their questions.
• Maintain customer satisfaction and retention.

Conocimientos

Native in Dutch (C2)

Fluent in English (B2)

Excellent communication skills

Customer-focused

Tech savvy

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.

The Role

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

Ideal Profile

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customer’s best interest in mind

What\u2019s on Offer?

• Join a market leader within Telecommunications
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities