Customer Experience Architect — Hybrid & Data-Driven

ING Group; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading international bank in Spain is seeking a Customer Experience Specialist. This role focuses on analyzing customer feedback and improving their experiences through data-driven insights and collaboration with business teams. Candidates should have relevant education and a strong analytical mindset, with advanced skills in Excel. The position offers a flexible work model and several employee benefits including health insurance and a restaurant card.

Servicios

Flexible work model

Health insurance

Restaurant card

Company shuttle

Well-being programs

Formación

• 1-3 years of experience in Customer Experience or Product & Service design.
• Experience with data tools such as SQL, Python, Tableau or similar is desirable.
• Comfortable navigating ambiguity and uncertainty.

Responsabilidades

• Analyze Voice of the Customer using data analytics.
• Monitor and evaluate customer journeys.
• Design customer experiences across channels.

Conocimientos

Strong analytical mindset

Proficiency in Excel

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Educación

Master or bachelor's degree

Herramientas

SQL

Python

Tableau

Descripción del empleo

A leading international bank in Spain is seeking a Customer Experience Specialist. This role focuses on analyzing customer feedback and improving their experiences through data-driven insights and collaboration with business teams. Candidates should have relevant education and a strong analytical mindset, with advanced skills in Excel. The position offers a flexible work model and several employee benefits including health insurance and a restaurant card.