Customer Care Specialist with Norwegian

TDCX; España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global company seeks a Customer Support Representative to provide exceptional care and support to various care organizations. This role involves assisting customers with technical issues related to medicine dispensing robots and ensuring high-quality service. Candidates should be empathetic problem solvers with strong communication skills, aiming to deliver excellent customer experiences in a healthcare environment.

Servicios

Attractive remuneration, great perks, and performance incentives

Comprehensive medical coverage

World-class workspaces

Strong learning and development plans

Flexible working arrangements

Formación

• Candidate must possess an Advanced/Higher/Graduate Diploma, Bachelor's Degree, or relevant experience.
• Excellent verbal and written communication skills in English and Norwegian are required.
• Previous customer service experience is advantageous.

Responsabilidades

• Provide exceptional customer care for care organizations using medicine dispensing robots.
• Handle customer support phone calls and document each interaction.
• Perform remote corrections and escalate issues when necessary.

Conocimientos

Attention to detail

Technical orientation

Good communication skills

Strong empathy

Problem resolution ability

Educación

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Descripción del empleo

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.

• Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.

Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.

Perform remote corrections and handle other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth, uninterrupted service for our customers and end users.

Escalate possible issues to tier 2 when unable to resolve the issue.

Prioritize and coordinate tasks and assignments.

Document each call with relevant and necessary information.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
• Passion to create an excellent customer experience.
• Attention to detail and technical orientation (to solve remote corrections).
• Good communication skills, and ability to explain technical details in layman's terms.
• Strong empathy as you will be handling issues in a healthcare environment.
• Possess a high level of problem resolution ability to identify the cause of issues and provide a holistic solution at the first contact.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills in English and Norwegian.