Customer Care Specialist with German

Financecolombia; España; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A global customer support company in Spain is seeking candidates to provide exceptional customer service across various communication channels. The ideal candidate should possess strong communication skills and be able to provide tailored solutions to customer needs. Fresh graduates are encouraged to apply, as well as those with 2 years of relevant experience. The role offers flexible working arrangements, comprehensive benefits, and opportunities for personal and career growth.

Servicios

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Formación

• Possess at least a Diploma or higher.
• 2 years of working experience preferred but fresh graduates are welcome.
• Must have excellent verbal and written communication skills.

Responsabilidades

• Provide excellent support to customers via all communication channels.
• Identify and clarify customer needs and concerns.
• Ensure first contact resolution and effective follow-up.
• Deliver services ensuring high customer satisfaction.

Conocimientos

Strong time management skills

Effective listening

Customer empathizing

Good phone etiquette

Adaptability to new systems

Excellent verbal and written English

Educación

Diploma or higher in any field

Descripción del empleo

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possess strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.