Customer Care Assistant

Swatch Group; Alcobendas; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading watch company in Alcobendas is looking for a Customer Care Assistant to provide outstanding support for B2C and B2B clients. You will manage inquiries and collaborate with various teams to enhance customer satisfaction. Candidates should be fluent in English, with at least a year of experience in customer service. The role demands proficiency with CRM tools and strong communication skills, ensuring an exceptional client experience.

Formación

• Minimum 1 year of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and in a team-oriented environment.
• Proficiency with digital tools and CRM platforms.

Responsabilidades

• Respond to customer inquiries with professionalism and clarity.
• Resolve issues promptly and effectively.
• Log and track customer cases using our CRM tools.
• Collaborate with other departments to improve customer satisfaction.
• Collect feedback to help drive continuous improvement.

Conocimientos

Customer service

Communication skills

Teamwork

Pressure handling

CRM proficiency

Descripción del empleo

Overview

The company

Job description

As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.

Responsibilities

• Respond to customer inquiries with professionalism and clarity
• Resolve issues promptly and effectively
• Log and track customer cases using our CRM tools
• Collaborate with other departments to improve customer satisfaction and internal processes
• Collect feedback and suggestions to help drive continuous improvement

Qualifications

• Minimum 1 year of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Ability to work well under pressure and in a team-oriented environment
• Proficiency with digital tools and CRM platforms

Languages

• Fluent English is a must
• Knowledge of additional languages is a plus and will be positively valued

Contact

C / Yuca, 2

ALCOBENDAS (Madrid Province)

Spain

Company address

The Swatch Group (España) S.A.

Edificio C, Miniparc I

Calle Yuca, 2

Urbanización El Soto de la Moraleja

ES- Alcobendas, Madrid

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