Customer Care Assistant

The SWATCH Group; Alcobendas; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading watch manufacturer is seeking a Customer Care Assistant in Alcobendas, Spain. In this role, you will provide efficient and empathetic support to B2C and B2B customers, ensuring a positive experience. The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with digital tools. Join our team and help drive continuous improvement while representing our brand values.

Formación

• Minimum 1 year of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and in a team-oriented environment.

Responsabilidades

• Respond to customer inquiries with professionalism and clarity.
• Resolve issues promptly and effectively.
• Log and track customer cases using our CRM tools.

Conocimientos

Customer service experience

Verbal communication

Teamwork

Proficiency with digital tools

Herramientas

CRM platforms

Descripción del empleo

Overview

As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.

Responsibilities

• Respond to customer inquiries with professionalism and clarity
• Resolve issues promptly and effectively
• Log and track customer cases using our CRM tools
• Collaborate with other departments to improve customer satisfaction and internal processes
• Collect feedback and suggestions to help drive continuous improvement

Qualifications

• Minimum 1 year of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Ability to work well under pressure and in a team-oriented environment
• Proficiency with digital tools and CRM platforms

Languages

• Fluent English is a must
• Knowledge of additional languages is a plus and will be positively valued

Contact and Location

Email: [e-mail]

Job location: C/ Yuca, 2, 28109 Alcobendas (Madrid Province), Spain