Csm Manager | Bs715

Qalea; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A cybersecurity startup is seeking a Customer Success Manager to help clients navigate compliance and platform onboarding. The ideal candidate has 3+ years in client-facing roles, strong communication skills in both Spanish and English, and must be familiar with compliance frameworks such as ISO 27001. This remote-first company values flexibility and well-being, offering initiatives like Gympass access and team bonding activities.

Servicios

Flexible schedule

Gym access via Gympass

Team bonding activities

Formación

• 3+ years in client-facing roles, ideally in compliance, legal, or governance.
• Familiarity with compliance frameworks like ISO 27001 or SOC 2.
• Excellent communication skills, fluent in Spanish and English.

Responsabilidades

• Guide new customers through onboarding and platform adoption.
• Help clients align their use of Qalea with compliance standards.
• Act as a trusted point of contact for compliance questions.

Conocimientos

Client-facing experience

Communication skills in Spanish

Communication skills in English

Organization

Proactive mindset

Descripción del empleo

We’re Qalea, a fast-growing, early-stage cybersecurity startup on a mission to make digital security intuitive and accessible for every business. We’ve built a platform that puts simplicity, usability, and real impact at the core of cybersecurity.

We’ve raised over €1M and are backed by top-tier investors - from cybersecurity unicorn founders to leading VC firms. We’re also proud to be part of the Google for Startups AI-Cybersecurity program, working alongside some of the brightest minds in product and security.

We move fast, stay curious, and care deeply about what we’re building. We believe that great things happen when people are given the trust and freedom to work in the way that suits them best.

What matters to us is making an impact and building together, while enjoying the ride.

Your Mission :

Do you enjoy helping customers succeed while navigating the worlds of cybersecurity and compliance in an early-stage startup where everything still needs to be built? Look no further.

We’re looking for a Customer Success Manager to join our team. You’ll be a key partner for our customers, guiding them through onboarding, supporting them on their compliance journey, and helping them make the most of Qalea’s platform. You’ll help them simplify complex compliance frameworks, track progress, and bring clarity to their security and risk goals.

A day in your life as a Customer Success Manager, here at Qalea :

• Guide new customers through onboarding and platform adoption, ensuring a smooth and supportive experience.
• Help clients align their use of Qalea with relevant compliance standards (ISO 27001, SOC 2, ENS, NIS2, DORA...).
• Act as a trusted point of contact for compliance-related questions, documentation, and process guidance.
• Track client progress towards security and compliance milestones, and help them stay on course.
• Build strong relationships with key stakeholders and work to anticipate their needs.
• Collaborate with product and engineering to surface customer feedback and suggest improvements.

You’ll rock if you have :

Must-haves

• 3+ years in client-facing roles, preferably in areas like compliance, legal, security, or governance, and ideally with experience in B2B environments.
• Familiarity with compliance frameworks such as ISO 27001, SOC 2, ENS, or similar.
• A strong sense of organization - you track processes, follow through, and keep people aligned
• A proactive, curious, and hands-on mindset : you don’t wait for instructions, and you bring clarity when things get messy.
• Excellent communication skills in Spanish and English - you explain things clearly and help people feel heard and understood.

Nice-to-haves :

• Experience working in early-stage startups or fast-growing environments.
• A basic understanding of cybersecurity concepts or risk controls.
• Experience supporting clients through audits or certification processes - and knowing what it takes to prepare them well.
• Based in or near Barcelona, or open to occasional in-person meetings with clients or the team.

What’s in for you :

• We’re remote-first, but we value meaningful in-person time too, so we get together occasionally when it truly adds value.
• You’ll have a flexible schedule - we trust you to manage your time in the way that works best for you and the team.
• We care about your well-being, so you’ll have access to Gympass / Wellhub with gyms, classes, and wellness apps.
• You’ll join a passionate and supportive team. We celebrate wins and enjoy team moments together- from offsites and lunches to spontaneous Slack gifs and memes.

What makes us special :

• Make it count : No empty work. Before starting anything, we ask : Will this make a real difference?
• Own it : You have 100% autonomy, which comes with 100% accountability.
• Fail fast, learn faster : We take risks, learn from what doesn’t work, and move forward quickly.
• No egos, just teammates : We work as one. We ask for help, we listen, we give credit.

Our recruitment process for this role is as follows :

• Phone Call with our People & Culture team
• Soft Interview with our People & Culture team
• Tech Interview with our Head of CS
• Cultural check with our Founders
• Join us and help shape what cybersecurity will look like in 10 years. We’re building an amazing team, and we need people like you! #128640;

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