Coordinator, Academic Affairs

CEA Study Abroad; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An international education provider in Madrid is seeking an Academic Coordinator to manage academic programs and student support. Key responsibilities include maintaining partnerships with local universities, supervising course development, and advising students. The ideal candidate has a university degree, is fluent in English and Spanish, and has experience in customer service. This is a temporary contract position that offers a unique opportunity to engage in a supportive academic environment.

Formación

• Degree from a recognized university.
• Experience in the Study Abroad field.
• Experience in customer service.

Responsabilidades

• Manage academic components for programs hosted in Madrid.
• Maintain communication with partner institutions.
• Provide academic advising for students.

Conocimientos

Fluency in spoken and written English

Fluency in spoken and written Spanish

Excellent administration skills

Excellent communication skills

Solid IT skills

Organizational skills

Educación

University Degree

Descripción del empleo

Your Role:

The Madrid Academic Coordinator position involves a combination of administrative, academic, and student support responsibilities to ensure the management,developmentand success of the academic components of all programs hosted by CEA CAPA in Madrid. Proactivity,curiosity,and a positive attitude are key to the fulfilment of this position.

The Academic Coordinator reports directly to the Madrid Academic Director and collaborates regularly and consistently with various departments at CEA CAPA Headquarters, Madrid Center and other CEA CAPA locations to prepare for and execute all Center programs.

The Academic Coordinator also contributes to the working relationship with the academic institutions that CEA partners in Madrid. In addition, this position works closely with other CEA CAPA centers and Academic positions to identify best practices across and to support implementation of such practices in Madrid.

This is a temporary contract position.

WhatYou’llDo:

Program Management

• Ensure internal policies and procedures are enforced and adhered to by all faculty and academic staff.
• Support relationships with local universities
• Follow up with Site Visit participants to increase enrollment at the Center when needed and/or requested
• Oversee and ensure the consistent enforcement of CEA CAPA’s code of conduct
• Report on a timely manner and maintain fluent communication with direct supervisor and CEA CAPA Headquarters
• Collaborate with other CEA CAPA units on the identification and adoption of best practices

Academic Oversight

• Supervise the development of academic calendars, courses scheduling, and co-curricular activities
• Collect and review working syllabi for each course prior to the start of each term, ensuring alignment with current CEA CAPA policies and submit to CEA CAPA Headquarters
• Ensure that all academic policies are followed in accordance with the School of Records guidelines
• Support Academic Director on all daily academic matters
• Attend regular conference calls and cross functional team meetings
• Help manage academic grievances and grade appeals

Academic Day-to-Day Management:

Curriculum

• Ensure that all syllabi are in compliance with UNH requirements
• Request syllabi creation, review submitted syllabi, and identify modification needs
• Work with faculty to develop and update current and future syllabi
• Regularly assess and maintain the quality of academic programs at the CEA Madrid center
• Support faculty on planning course-related field studies

Course Management

• Oversee and coordinate the student registration process at the study center and at local academic institutions including the add/drop period, and monitor selections for capacity concerns and scheduling and faculty needs

Faculty

• Provide support for faculty in all areas of study (course requirements, complementary materials, site visits, labs…)
• Coordinate and attend regular faculty meetings at CEA Madrid
• Measure faculty performance and course quality (Faculty & Course Evaluation)
• Provide and/or coordinate faculty training (onboarding for new members, CEA CAPA policies, teaching methods, other academic areas of interest)

Partner Institutions

• Maintain open communication with all partner institutions
• Supervise the day-to-day academic and administrative tasks involving partner institutions: course selection, registration, orientation sessions, add/drop period, language level tests and changes, academic disputes, transcript requests, etc.
• Coordinate and attend meetings with partner institutions to discuss feedback on the program and future directions

Students

• Provide academic advising for students and help them solve academic issues
• Participate disciplinary meetings

What Makes a Great Candidate:

• University Degree
• Fluency in spoken and written English & Spanish
• Excellent administration and communication skills
• Previous experience working in StudyAbroad field
• Previous experience working in customer service
• Mature, resourceful, out-going and assertive
• Proactive, flexible and able to work under pressure
• Responsive team player
• Solid IT and organizational skills
• Knowledge of the city and its cultural/leisure offer
• Personal experience studying/living abroad
• Experience working in an international environment (with US college students preferred)
• Must be legally authorized to work in local country

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

WhoWe Are:

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.