Consumer Operations Technician (English Speaking)

Chubb; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading insurance company based in Madrid is seeking a Consumer Operations Technician to enhance customer service and operational efficiency. The ideal candidate will manage customer support requests and analyze customer trends. A Bachelor's degree in business or related fields, along with proficiency in several languages and exceptional analytical skills, is preferred. The role offers flexible working options and comprehensive benefits including 32 vacation days and a private medical insurance plan.

Servicios

32 days of vacation

Flexible working options

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Stock purchase plan

Employee assistance program

Comprehensive Learning & Development offer

Formación

• Proven experience in operations or a similar role.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution-oriented mindset with a focus on delivering results.

Responsabilidades

• Manage customer support requests and operational procedures.
• Analyze big data and customer trends for insights.
• Deliver outstanding customer service support and issue resolution.

Conocimientos

Proficiency in Italian, Dutch, French, German, Spanish, or Nordic languages

Proficiency in English

Strong analytical skills

Communication skills

Interpersonal skills

MS Office proficiency, especially Excel

Educación

Bachelor’s degree in finance, business administration, economics, or related field

Descripción del empleo

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations.

Key Responsibilities

• Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non‑verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
• Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• Adapt to rapidly changing environments, demonstrating strong multi‑tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work, projects, and goals within deadlines.
• Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.

Qualifications

• Proficiency in Italian, Dutch, French, German, Spanish or Nordic languages is desirable. Proficiency in English is mandatory.
• Preferred candidates will also possess Spanish language skills.
• Bachelor’s degree in finance, business administration, economics, or related field.
• Proven experience in operations or a similar role.
• Strong analytical, communication, and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution‑oriented mindset with a focus on delivering results.
• Proficient in MS Office, especially Excel (VLOOKUP, Pivot Tables).

What we offer in return

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowancePension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.