Concierge

Bicester Village; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury shopping destination in Barcelona is seeking a Receptionist to assist in ensuring the Management Office runs smoothly. The ideal candidate will manage customer interactions, oversee call handling, and maintain office supplies, all while providing high-quality service. Strong organizational and interpersonal skills are essential for this role, which involves a mix of administrative support and customer service.

Responsabilidades

• Ensure all calls are answered and connected to the correct contact.
• Greet all customers upon arrival to the Management Office.
• Ensure all customer enquiries are dealt with efficiently.
• Manage meeting room bookings and necessary preparations.
• Produce signs for Brands according to their requirements.
• Maintain stock of stamps and re-order when necessary.

Conocimientos

Strong organisation skills

Ability to work under pressure

Customer services skills

Supplier negotiation and management skills

Strong interpersonal skills

Descripción del empleo

Overview

POSITION SUMMARY :

The Receptionist assists the Office Manager in ensuring that the Management Office runs smoothly and efficiently, consistently maintaining Value Retail’s professional approach and level of hospitality service.

Responsibilities

• Ensure all calls are answered and connected to the correct contact.
• Ensure all messages are messages taken are distributed to the recipient as soon as possible after the message is taken.
• Listen to voicemails immediately upon arrival in the office and regularly throughout the day.
• Greet all customers upon arrival to the Management Office.
• Ensure all customer enquiries are dealt with efficiently and with a high quality of service.
• Be able to distinguish between types of customers in reception : Shoppers, Brand Staff, or VR Visitors.
• Manage meeting room bookings on VR.Net and make necessary preparations.
• Check and tidy all common areas throughout the day.
• Maintain the database of Tenant contacts with assistance from the Retail Assistant.
• Produce signs for Brands according to their individual requirements within 24 hours of their request.
• Collect the Tenants weekly turnover figures every Monday before 12 noon with assistance from the Accounts Department.
• Issue all privilege cards.
• Update vacancy list and website for all vacancy requests.
• Audit the jobs list and ensure all information is correctly displayed.
• Monitor and supervise any gift vouchers that stores redeem and ensure that all checks are raised for the corresponding amounts at the end of each month.
• Test the gift card machine daily and report on faults to the correct department.
• Sort and distribute post.
• Maintain stock of stamps and re-order when necessary.
• Manage all courier requests and log all information about each courier sent on the Control Sheet to cross-reference against invoices.
• Produce a weekly list of the number of VIP Booklets issued and the number of coaches that entered the Village with the Accounts Department.
• Use InSight (the company internet ordering system) for all reservations for travel, catering, and office supplies.
• Sign all invoices within the deadlines given by Accounts Department.
• Book all hotels and taxis for VR visitors as requested by the Travel Department.
• Manage Petty Cash Drawer, make sure it is locked at all times and that receipts are written for all monies taken.
• Update the petty cash spreadsheet ensuring the accuracy of the information.
• Provide support and training for the Weekend Receptionist(s) and any temporary Weekday Receptionists.
• Be available for weekend cover in the event of an emergency.
• Ensure there are enough Student Packs available and all information is up to date.
• Provide the Reception Manual or other training documents.
• Ensure that the Front Desk Supervisor is informed when office supplies such as tea, coffee, milk, stationary, toners etc. are needed to ensure the smooth running of the offices.
• Liaise closely with the Marketing Department to maintain supplies of VIP Booklets and leaflets.

Background & Skills

• Strong organisation skills.
• Ability to work under pressure.
• An eye for detail.
• Customer services skills beneficial for managing the “internal customer base” and providing employees with a high level of assistance and support.
• Supplier negotiation and management skills.
• Strong interpersonal skills and an ability to communicate well at all levels.