Commercial & Customer Success Manager

Cuyna; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A prominent food delivery company in Madrid is seeking an Account Manager to build strong client relationships and drive business growth. The ideal candidate will have 4-5 years in account management and experience in the restaurant industry. This role offers a fixed salary, performance-based bonuses, and great benefits including 50% subsidized health insurance and a dynamic team environment.

Servicios

Fixed salary depending on experience

Performance-based bonus

50% subsidized private health insurance

Free coffee

24 vacation days per year

Career path to grow with Cuyna

Formación

• 4-5 years of experience in account management, business development or sales.
• Previous experience in the restaurant industry or foodservice sector.
• Experience working in fast-paced environments like startups or scale-ups.
• Advanced English: spoken and written (you will be tested).

Responsabilidades

• Build and maintain strong, positive relationships with existing clients.
• Identify new business opportunities with current clients.
• Prepare and present commercial proposals.
• Address and resolve client questions or issues.

Conocimientos

Account management

Business development

Excellent communication

Relationship-building

Strong organizational skills

Educación

University degree in Business, Marketing, Communication or similar

Descripción del empleo

Overview

Ready to join the Delivery Revolution?

Cuyna is the rocket that propels restaurant brands to reach farther.

With our proprietary tech and kitchen teams, we help brands grow their business by reaching more customers — sustainably, profitably, and with zero risk.

We were born to revolutionize food delivery. At Cuyna, we operate the delivery business for our partner restaurants, maintaining their quality and standards while leveraging our operational excellence and proprietary technology (cuynaOS) to ensure maximum efficiency.

Our Values

Phoenix Mode: We focus on finding solutions, not dwelling on problems. When challenges arise, we take action fast — we don’t get stuck in complaints, excuses, or blame.

Analytical Heart: We step back and look at things with perspective. We’re observant, reflective, curious, and constantly challenge the status quo.

Don’t fail to plan: We focus on what truly drives value. We’re autonomous, organized, and able to pivot and guide ourselves toward the goal — even in fast-changing environments with many moving parts.

Everyone should win: Every day, we keep customer satisfaction in mind with every order, support our partners\' growth, care about our neighbors’ well-being, and honor the trust of everyone who believes in Cuyna.

Rocket Rocket: Nothing can stop us. We have relentless ambition to go further and give our best. We go fast, we go hard, we go far.

Role Responsibilities

Account & Client Management

• Build and maintain strong, positive relationships with existing clients.
• Act as the main point of contact for any operational or commercial matter.
• Hold regular meetings to review brand performance and identify opportunities for improvement or expansion.
• Address and resolve client questions or issues, coordinating with other departments when needed.
• Communicate client needs and feedback internally to the relevant teams.

Business Development & Commercial Deals

• Identify new business opportunities with current clients.
• Respond to inbound leads and requests from potential partners.
• Prepare and present commercial proposals.
• Negotiate terms and conditions in collaboration with Cuyna’s leadership team.

Requirements

• University degree in Business, Marketing, Communication or similar.
• 4-5 years of experience in account management, business development or sales.
• Previous experience in the restaurant industry or foodservice sector.
• Experience working in fast-paced environments such as startups or scale-ups.
• Excellent communication and relationship-building skills.
• Strong organizational skills, goal orientation, and ability to work independently.
• Advanced English: spoken and written (you will be tested).

What We Offer

• Fixed salary depending on experience
• Performance-based bonus tied to business growth and client expansion
• 50% subsidized private health insurance
• Access to Payflow + Flexible benefits card
• A bold project and constant new challenges
• A young, dynamic team eager to make an impact
• Office in central Madrid (Glorieta de Quevedo)
• 24 vacation days per year
• 24th and 31st of December + your birthday off
• Career path to grow with Cuyna
• And last but not least... free coffee!
• Cuyna is currently the only foodservice company in Spain certified as a Great Place to Work, awarded in 2025 based on feedback from our entire team.

Departamento: Account Management