Cloud Operations Architect, Enterprise Support Emea South | (I-720)

AWS EMEA SARL (Spain Branch); Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cloud services provider seeks a Cloud Operations Architect to help customers gain maximum value from their AWS services in Barcelona. The role involves driving customer adoption strategies, providing technical guidance, and developing strong relationships with clients. Ideal candidates will have experience in technical engineering and a Bachelor's degree. This position offers opportunities for mentorship, career growth, and emphasizes work-life balance.

Servicios

Mentorship and career growth

Work-life balance initiatives

Inclusive team culture

Formación

• Experience in technical engineering.
• Experience with AWS services or other cloud offerings.
• Experience in internal or external customer-facing environment as a technical lead.

Responsabilidades

• Drive customer adoption and use of AWS services.
• Provide technical guidance to help plan and build solutions.
• Develop trusting relationships with customers and consult with partners.

Conocimientos

Technical engineering

AWS services knowledge

Customer obsession

Educación

Bachelor's degree

Descripción del empleo

**DESCRIPTION**:
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in commercial and public sector.

The Role

As a COA,



you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The COA is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

AWS Global Services includes experts from across AWS who help our customers design, build, operate,



and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities
You’ll advise on solutions, provide technical guidance and advocate for the customer:

- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges




- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life
See what the team say about similar roles:
About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS)



is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.



That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

**BASIC QUALIFICATIONS**:

- Experience in technical engineering
- Bachelor's degree

**PREFERRED QUALIFICATIONS**:

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead