Cloud Engineer(Barcelona, Spain)

N Consulting Ltd; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An IT services provider in Barcelona is seeking an Engineer Cloud & Infra Engineer. This role involves providing onsite technical support, managing hardware deployments, and ensuring effective ticket resolution. The ideal candidate should possess strong technical knowledge of EUS technologies, excellent communication skills, and experience in international environments. Join us to enhance our user support services.

Responsabilidades

• Analyses and resolves information system issues.
• Build and deploy hardware for new joiner laptops.
• Support and assist users with the JML process.
• Ensure all logged tickets are acknowledged and resolved.
• Build relationships with international support teams.

Conocimientos

Call Management Systems

Teams conferencing

Audio visual systems

SCCM

Basic Network Skills

ITIL certified

Experience in working in an international environment

Herramientas

Microsoft Office 2016

Windows and Mac OS

Office 365

iOS and Android devices

Hardware and Peripherals

Mobile devices

Descripción del empleo

Job title : Engineer Cloud & Infra Engineer

Job location : Barcelona, Spain

Work mode : Onsite

Job type : Contract

Responsibilities

• Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Local asset management.
• Support and assist users with JML (Joiner, Mover, Leaver) process
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams

Professional Skills

• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Mobile devices

Skills

• Call Management Systems, especially Service Now
• Teams conferencing and enterprise voice
• Audio visual systems (TV / Projector systems) and conference technology
• SCCM
• Basic Network Skills
• ITIL certified
• Experience in working in an international environment