Chief Executive Officer

CHC Navigation | CHCNAV; Málaga; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Ingeniero de Soporte Técnico altamente motivado para unirse a su equipo en España. En este rol, serás responsable de proporcionar una experiencia de soporte técnico excepcional a socios y clientes, asegurando su capacitación y resolución de problemas. Tendrás la oportunidad de influir en el crecimiento del negocio mediante la construcción de relaciones sólidas y la gestión de solicitudes técnicas. Si tienes pasión por el servicio al cliente y habilidades en ingeniería, esta es una excelente oportunidad para desarrollarte en un entorno internacional y dinámico.

Servicios

Ambiente de trabajo internacional

Oportunidades de desarrollo profesional

Remuneración acorde a la experiencia

Formación

• Experiencia en servicio de atención al cliente técnico y soporte.
• Habilidades en formación y presentaciones técnicas.

Responsabilidades

• Proporcionar un servicio al cliente rápido y eficiente a socios y clientes.
• Asegurar la capacitación exitosa de nuevos socios y clientes.

Conocimientos

Soporte técnico

Comunicación efectiva

Resolución de problemas

Presentaciones y formación técnica

Habilidades analíticas

Educación

Licenciatura en Ingeniería

Máster en Ingeniería

Herramientas

Microsoft Office

Descripción del empleo

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our Spain team. As Technical Support Engineer, you will lead technical processes and tools to deliver an amazing technical support experience for CHCNAV partners, distributors, and clients. We need your strong passion for a five-star technical support experience. In this role, you will have tremendous influence and impact because our partners are our best asset to grow the business, and a solid technical support experience is essential to build trust and reliability.

About the role

In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. You will also be responsible for answering any technical questions, issues, and requests. This job may require traveling to business partner locations or customer sites for training or demo purposes. This includes but is not limited to the following critical competencies:

• Provide fast and efficient customer service to business partners, dealers, and enterprise customers.
• Ensure successful onboarding of new partners, resellers, and customers from both a hardware and software perspective.
• Support sales colleagues with the technical details as a technical expert.
• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention.
• Perform problem analysis resulting in resolution of product-related problems, including follow-up, testing, troubleshooting, and identification of bugs and enhancements.
• Approach different European GNSS-related agencies and institutes for possible cooperation, certificates, technical documentation, or licenses and permissions.
• Stay up-to-date with the latest GNSS-related technologies and competitors.
• Build and update training materials and how-to user guides.
• Work well in a team environment that spans across different time zones.

About you

• Bachelor's or master’s degree in engineering, preferably in Surveying or GNSS.
• Experience in technical customer service/support.
• Strong communication skills, both verbal and written.
• Proficient in presenting and public speaking, including technical training and demonstrations.
• Experience with Microsoft applications and comfortable learning new computer applications.
• Strong problem-solving skills.
• Excellent analytical skills combined with impeccable business judgment.
• Friendly but professional presence to build trust with our partners.
• Reliable and responsible personality to maintain trust.
• Fluent in English and Spanish.

Travel Requirements

Some travel is required in this role, including travel to business partner or customer locations, trade shows, visits to strategic accounts, and other regional trips to support the CHCNAV European team.

What can we give you in return?

• A job in an international, result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospects in a dynamic, high-growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.