Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents; Reus; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global payment solutions leader is seeking a Payment Account Specialist to assist Catalan-speaking customers in Lisbon. The role involves providing expert support on payment transactions and managing customer inquiries. Candidates must have C2 Catalan and C1 English proficiency, along with prior call center experience. This position offers a competitive salary, a relocation package, and health insurance from day one.

Servicios

Health Insurance from Day 1

1,000 Welcome Bonus

Accommodation support

Flight reimbursement after 6 months

Formación

• Must possess C2 level in Catalan and C1 in English.
• Experience in a call center is mandatory.
• Strong communication and multitasking abilities under pressure.

Responsabilidades

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions and account management.
• Troubleshoot technical issues and maintain customer records.

Conocimientos

C2 Catalan

C1 English

Customer support experience

Strong communication skills

Problem-solving skills

Ability to multitask

Descripción del empleo

Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Job Description

We are looking for a Payment Account Specialist for the Catalan market.

• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon
• Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off

Mandatory Requirements

• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
  • Base Salary
  • Complexity Bonus
  • Meal Allowance
  • Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

• Accommodation in a private bedroom for 280 euros per month (discounted on the salary)
• Flight reimbursement after 6 months

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!

Required Skills

Relocation Chat Customer Experience Customer Support Salary Compensation Account Management Insurance Security Records Email English Communication Management