Business Travel Consultant

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading travel management company is seeking a Business Travel Consultant in Barcelona. The ideal candidate will have over 10 years of experience in the Travel Industry, be proficient in major GDS systems, and have excellent communication skills in Spanish and English. This role offers competitive compensation and a flexible hybrid working policy.

Servicios

Attractive compensation

Equity in the company

Free coffee and beers

Development opportunities

Formación

• 10+ years of professional experience in the Travel Industry.
• Expert knowledge of Global Distribution Systems.
• Experience in travel agencies, airlines, or bedbanks preferred.

Responsabilidades

• Expertly manage travel bookings and services.
• Provide proactive customer support throughout travel.
• Guide clients on optimizing travel policies and processes.
• Resolve travel-related issues swiftly and effectively.

Conocimientos

Bilingual communication in Spanish and English

Deep GDS proficiency (Amadeus, Galileo, Sabre)

Extensive industry experience

Proactive problem-solving

Customer service expertise

Descripción del empleo

Overview

About BizAway

BizAway is an international company with strong ambitions and expertise. With a focus on sustainability, we support companies to improve their travel management through evolving services and solutions, characterized by our tech attitude and smart, innovative processes.

We believe success comes from People and deserves to be recognized. Proactivity and Reliability, kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, BizAway may be the company you are looking for.

We are looking for

We are looking for a driven and enthusiastic Business Travel Consultants (m/w/d), who desires to contribute to the growth and success of our Service Team.

Your role in BizAway

As our Business Travel Consultant, you will be the primary point of contact for our corporate clients, dedicated to crafting seamless travel experiences that prioritize efficiency, cost-effectiveness, and safety. Your core responsibilities include:

• Comprehensive Travel Management: Expertly booking and managing all travel services, including flights, trains, hotels, and car rentals, while securing the most advantageous solutions in terms of both price and convenience.
• Proactive Customer Support: Offering continuous assistance to travelers at every stage of their journey—before, during, and after—and promptly addressing any requests or unforeseen circumstances such as delays, cancellations, or modifications.
• Strategic Consulting and Optimization: Guiding clients on optimal travel policies and leveraging our platform to streamline processes and maximize cost savings.
• Decisive Problem Solving: Swiftly and proactively resolving intricate situations or emergencies, consistently ensuring the highest level of client satisfaction.

Your basic qualifications

• Extensive Industry Experience: A minimum of 10 years of professional experience within the dynamic and fast-paced Travel Industry is essential. This experience should encompass a broad understanding of various travel sectors and market trends.
• Deep GDS Proficiency: Profound and hands-on knowledge of major Global Distribution Systems (GDS) such as Amadeus, Galileo, and/or Sabre is a mandatory requirement. This includes advanced skills in booking, ticketing, and managing complex travel itineraries through these systems.
• Diverse Sector Background: Prior working experience in a travel agency, airline, or bedbank is highly valued. This diverse background indicates a comprehensive understanding of different operational models and client needs within the travel ecosystem.
• Bilingual Communication Skills: Excellent written and spoken Spanish and English are crucial for effective communication with a global clientele and internal teams. The ability to articulate complex information clearly and concisely in both languages is paramount.
• CRM System Acumen: While not strictly required, prior knowledge and experience with Customer Relationship Management (CRM) systems are considered a significant advantage. Familiarity with CRM platforms demonstrates an understanding of customer data management and relationship building, which can contribute to enhanced client satisfaction and operational efficiency.

We are also interested in

• Highly organized and detail-oriented, with the ability to work effectively under pressure.
• A natural problem-solver, skilled in navigating complex situations.
• Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
• Multilingual abilities are a plus.

Our offer

A seat on a scale-up with skyrocketing growth

Attractive Compensation, Including Equity In The Company

Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Free coffee to kick-start your day and free beers to celebrate together

Hybrid setting and flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.