Bilingual Software Support Technician (French) - Remote

Seagull Scientific Inc; España; A distancia; EUR 33.000 - 38.000; Jornada completa

Descripción de la vacante

A leading global software company seeks a Software Support Technician to provide outstanding customer service for their BarTender software. This remote role based in Spain requires effective communication in French and English, with excellent problem-solving skills. Applicants should have a technical background, ideally in Computer Science, and be enthusiastic about learning and collaborating with diverse teams.

Servicios

Company-paid private medical and life insurance

Flexible benefits like transportation and lunch tickets

Training and development opportunities

Formación

• Good working knowledge of Windows applications and printers.
• Ability to quickly learn new software.
• Experience in a technical support role is essential.

Responsabilidades

• Assist customers via phone, email, and chat with technical issues.
• Identify, troubleshoot, and resolve issues related to software.
• Collaborate with various departments to enhance customer experience.

Conocimientos

Technical support experience

Effective communication skills

Problem-solving skills

Customer service skills

Ability to learn new software

Educación

Degree in Computer Science or related certification

Herramientas

Windows

Descripción del empleo

Role : Software Support Technician

Sector : Auto ID / SaaS

Job Type : Full Time / Contrato Indefinido

Location : Remote in Spain

Contract Type : Direct employment

WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at [website].

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

LOCATION

This position offers a flexible work model, primarily remote in Spain. International candidates willing to relocate to Spain are welcome to apply.

WHO YOU ARE

You are a strong team player who values excellence, is passionate about your work, and interacts fairly with colleagues. We consider our technical support a vital part of our product, and we strive for it to be the best. You are self-motivated, dedicated to providing outstanding customer support, and eager to learn new technical skills to make a difference in a growing, international company.

WHAT YOU WILL DO

As part of our Technical Services team, you will assist customers via phone, email, and chat with our BarTender software and printer drivers. This includes resolving high-level technical issues related to our Enterprise software and third-party applications. Your responsibilities include:

• Engaging with customers through various communication channels.
• Identifying, troubleshooting, and resolving technical issues.
• Seeking assistance from senior technicians or escalating cases as needed.
• Researching and responding to inquiries about our software’s capabilities.
• Contributing to our Knowledge Base and support articles.
• Taking on special projects like report writing, documentation, and suggesting product improvements.
• Collaborating with departments such as Engineering, IT, QA, and Sales.
• Providing a world-class customer experience.

WHAT WE REQUIRE

• Good working knowledge of Windows, applications, and printers.
• Effective communication skills in French and English.
• Ability to quickly learn new software.
• Problem-solving skills and active listening.
• Excellent customer service skills.
• Technical support experience.
• Ability to collaborate with teams and work independently.

PREFERRED QUALIFICATIONS

• Degree in Computer Science or related certification, or self-taught.

TERMS OF EMPLOYMENT

• Full-time position with benefits.
• Permanent contract (Contrato Indefinido).
• Remote work within Spain; candidates in Madrid may have a hybrid role.
• Must provide documentation proving authorization to work in Spain.

COMPENSATION & BENEFITS

• Annual salary of €33,000 plus performance-based bonus.
• Additional compensation for high-level European language skills and hybrid work arrangements.
• International, dynamic work environment with a strong company culture.
• Office located in Madrid.
• Company-paid private medical and life insurance.
• Flexible benefits (transportation, lunch tickets, etc.).
• Training and development opportunities.

OUR CULTURE

We foster a diverse, energetic, and fun environment where creativity and passion drive our product excellence. We value and respect diverse backgrounds, and your unique insights contribute to our inclusive culture.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is committed to equal opportunity employment and prohibits discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.