Bilingual Customer Support Specialist (French/English) – Hybrid

Essence Coaching Group; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer support company is seeking a dedicated Customer Support Representative fluent in French and English to join their international team. You will handle customer requests, troubleshoot technical issues, and assist with spare parts purchases. The position requires a customer-first mindset and at least 1-2 years of relevant experience. This role offers a gross salary of 1700 EUR per month and potential for a hybrid work model after six months of performance review.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure customer satisfaction.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Descripción del empleo

A leading customer support company is seeking a dedicated Customer Support Representative fluent in French and English to join their international team. You will handle customer requests, troubleshoot technical issues, and assist with spare parts purchases. The position requires a customer-first mindset and at least 1-2 years of relevant experience. This role offers a gross salary of 1700 EUR per month and potential for a hybrid work model after six months of performance review.