Bilingual CSM Exec (Spanish/English) - SaaS

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic travel management company in Barcelona is seeking a Customer Success Executive to manage corporate client portfolios and ensure successful onboarding. The ideal candidate is fluent in Spanish and English, has over a year of experience in customer-facing roles, and is adept with CRM tools. This role offers a competitive salary, career development opportunities, and a flexible working policy including remote days.

Servicios

Competitive salary and bonus opportunity

Career development opportunities

Multicultural team environment

Flexible working policy (3 days in office, 2 remote)

Free coffee and beers

Friday afternoons off

Formación

• 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• Comfortable working with CRM tools and client dashboards.
• Thrives in a fast-changing environment.

Responsabilidades

• Manage and grow a portfolio of corporate clients.
• Deliver seamless onboarding tailored to client needs.
• Track client health through usage data and surveys.
• Drive adoption of BizAway’s platform.
• Identify and act on upsell opportunities.
• Collaborate with Sales, Support, and Product teams.
• Suggest actions and campaigns to improve customer journey.

Conocimientos

Fluent in Spanish

Fluent in English

Proactive

Strong communication skills

Organized

Client-first mindset

Herramientas

Salesforce

Descripción del empleo

A dynamic travel management company in Barcelona is seeking a Customer Success Executive to manage corporate client portfolios and ensure successful onboarding. The ideal candidate is fluent in Spanish and English, has over a year of experience in customer-facing roles, and is adept with CRM tools. This role offers a competitive salary, career development opportunities, and a flexible working policy including remote days.