B2C Customer Service Representative with German and English

JR Spain; el Prat de Llobregat; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic company is seeking a B2C Customer Service Representative fluent in German and English to enhance their customer support team in el Prat de Llobregat. The role involves effectively assisting customers, showcasing a strong product knowledge of motocross and mountain biking gear, and maintaining precise documentation of interactions. Ideal candidates will demonstrate excellent communication skills and adaptability in a fast-paced environment. If you are passionate and customer-oriented, this opportunity is perfect for you.

Formación

• Fluency in German (verbal and written) is a must.
• Excellent communication and interpersonal skills.
• Basic computer skills, including proficiency in CRM software and Microsoft Office.

Responsabilidades

• Provide excellent customer support via phone, email, and chat in both German and English.
• Assist customers in resolving inquiries and issues regarding motocross and mountain biking gear.
• Document customer interactions and maintain accurate records in our customer database.

Conocimientos

Fluent in German

Fluent in English

Communication Skills

Problem-Solving Skills

Herramientas

CRM Software

Microsoft Office

Descripción del empleo

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B2C Customer Service Representative with German and English, el prat de llobregat

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Client:

Revelyst

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

765456697207554048032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are looking for a B2C Customer Service Representative with German and English, who will take this role to the next level!

Tasks and Responsibilities:

• Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great.
• Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.
• Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.
• Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.
• Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.
• Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.

You have:

• We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.
• English is essential, as it is the company's language of communication.
• Fluency German (verbal and written) is a must, allowing you to connect with our diverse global customer base. Spanish is a plus.
• Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier.
• Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs.
• Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder."
• Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery.
• Prior customer service experience is a plus but not required.
• Sounds like you? Apply to this offer or drop us a line at [emailprotected] , and our team will contact you in the coming days.