Associate Customer Success Representative, Germany

Nutanix; Barcelona; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Digital Engagement Customer Success Representative to enhance customer satisfaction and retention. You will work closely with sales teams to ensure clients maximize their use of the company's cloud solutions, driving renewals and providing tailored customer engagement plans. Ideal candidates are passionate about customer success, with a strong background in software sales and analytics.

Formación

• 1 to 3 years of experience in software sales, customer adoption, and retention.
• Proven track record with renewable revenue model.

Responsabilidades

• Maintain client-facing activities designed to increase product adoption.
• Work cross-functionally with sales and systems engineering.

Conocimientos

Customer relationship development

Analytical skills

Sales instinct

Educación

Bachelor's degree or equivalent

Herramientas

CRM Software

Descripción del empleo

Associate Customer Success Representative, Germany

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamicDigital Engagement Customer Success Representativeto deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team forSmall to Medium sized (SME) Customers in the Europe.We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

Customer Success at Nutanix

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
• Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.
• Work with Account teams and internal resources to negotiate and address customer objections as they arise.
• Report customer feedback and advocate customer needs in the Nutanix ecosystem.

What You Will Bring

• 1 to 3 years of experience in software sales and customer adoption, retention, renewals
• Bachelor's degree or equivalent
• Experience and successful track record with renewal and recurring revenue model
• Fluent in English and German
• Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
• Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
• Strong analytical and organizational skills
• Strong customer relationship development skills; passionate about customer success
• Solid sales instinct with excellent presentation and negotiation skills
• Creative problem solving under pressure when working through customer issues.
• Exceptional verbal and written communication, prioritization, and time management skills
• Self-motivated but also a team player
• High energy, drive, and sense of responsibility

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

--

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [emailprotected] .