Assistance and Insurance Specialist - Travel Care - Spain Call center for Travel Care • Viking [...]

Viking Sverige AB; Fuengirola; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading travel assistance company in Spain is seeking a specialist to oversee operations and train staff. The candidate should have at least 3 years of experience, be fluent in English and one Nordic language, and possess strong supervisory skills. This role offers a competitive salary, benefits, and a relocation package, within a dynamic working environment under the Spanish sun.

Servicios

Competitive salary

Relocation package

International atmosphere

Formación

• Minimum 3 years’ experience in travel assistance.
• Ability to read and interpret insurance conditions.
• Fluent spoken and written English, and one other Nordic language.

Responsabilidades

• Train staff in insurance conditions and case handling.
• Supervise daily operations.
• Ensure quality processes in daily operations.

Conocimientos

Experience in travel assistance

Supervision

Pedagogic mindset

Fluent in English and another Nordic language

Descripción del empleo

Viking Travel Care is looking for a new colleague with extensive experience in travel assistance and insurance.

The specialist will be responsible for training colleagues in insurance conditions and how to think like an insurance professional, as well as teaching the ropes of assistance case handling. The specialist will also participate in the daily shift management by supervising the operations, dispatching cases and prioritization activities, as well as by training more junior colleagues in similar tasks. In addition, the specialist will ensure implementation and constant improvement of our daily operational routines and have tasks in relation to quality processes, will participate in projects and function as a contact person towards stakeholders, e.g. insurance companies.

Responsibilities :

• Training of staff in insurance conditions, travel insurance principles, as well as assistance processes and case handling (calls, tasks, cases, SLA’s and KPI’s)
• Supervising and running the daily operations
• Execute on quality processes in the daily operations, suggest improvements and complaints handling
• Function as a contact person towards certain customer and stakeholders, including insurance companies and corporate customers
• Other projects and tasks, both operational and administrative

For the right candidates, we can offer to :

Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics

Get a central role in our fast-growing, new business area Travel Care

Join our Nordic working culture with international atmosphere, in a modern office under the Spanish sun

Have a competitive salary and benefits, and a relocation package.

Qualifications :

Minimum 3 years’ experience in travel assistance, preferably supervision and / or shift management in an alarm center

Familiar with reading and interpreting insurance conditions, preferably also experience in travel insurance company

Pedagogic mindset and good at transferring knowledge

Fluent spoken and written English, and either Norwegian, Danish, Swedish or Finnish

additional languages are a plus).

Experienced user of IT-systems and can quickly learn new systems.

Who are you :

You are passionate about helping people

You have a flair for insurance and can think like an insurance professional

You are a good teacher and comfortable with giving feedback

You have a structured approach, see solutions instead of problems, and get things done

You have excellent prioritization and delegation skills

You thrive in an environment of rapid and continuous change with many tasks at the same time

You live in Spain or are open to relocating

Workplace

The position is located at one of our operations centres in Spain, in either Torrevieja or Fuengirola. Remote work is not available.

Working hours

The position will work office hours (daytime Monday to Friday), but as we are a 24 / 7 emergency response centre, other working hours may be required at times.

If you have any questions, you are welcome to contact

Cristina F. Blanco, Operations Manager Travel Care, telephone number : [phone]

or e-mail : J-18808-Ljbffr