Application Consultant

JR Spain; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading life sciences company in Madrid is looking for a professional to provide technical support and promote reagent products. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in IVD applications. Responsibilities include customer training, documentation management, and representing the company at events. The role requires strong communication skills and proficiency in English.

Formación

• Minimum 5 years experience in IVD Application area, such as immunology, biochemistry, or molecular.
• Able to use English as a working language.
• Good communication skills and hardworking.

Responsabilidades

• Provide technical support for distributors and end-users.
• Represent company at trade shows and industry events.
• Collaborate with sales and marketing to drive growth.
• Deliver training sessions on reagent products.
• Develop and update technical documentation.

Conocimientos

Technical support

Problem-solving

Communication

Customer training

Sales support

Educación

Bachelor's degree in Clinical medicine, Biotech, Pharmacy or related

Master's degree preferred

Descripción del empleo

Social network you want to login/join with:

1. Technical Support and Problem-Solving

• Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).

• Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.

2. Product Promotion and Customer Engagement

• Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio.

• Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.

3. Sales Support and Market Expansion

• Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.

• Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.

4. Customer Training and Capability Development

• Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.

• Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.

5. Technical Documentation and Information Management

• Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.

• Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred;
• Minimum 5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred;
• Able to use English as working language;
• Good communication skills and hard working.