Account Manager

InPost Iberia; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A logistics company in Madrid is looking for an Account Manager to manage and develop client relationships, ensuring satisfaction and meeting commercial targets. The ideal candidate will have 3-4 years of experience in account management, understanding of digital logistics, and strong communication skills. The role includes analyzing account performance and defining tailored solutions for clients. This position offers a competitive salary and flexible working arrangements.

Servicios

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services

Formación

• 3-4 years of experience in Account Management or Business Development.
• Strong negotiation and communication skills.
• Proactive and organized mindset.

Responsabilidades

• Manage and develop the assigned client portfolio.
• Understand clients' operational and technological needs.
• Analyze account performance and identify growth opportunities.

Conocimientos

Experience in Account Management

Understanding of last-mile delivery models

Familiarity with online purchasing processes

High level of English

Proficiency with CRM tools

Strong communication skills

Customer-centric approach

Descripción del empleo

Everything you are looking for and more

Support the companys business growth by managing and developing a portfolio of clients ensuring a strong relationship high satisfaction and achievement of commercial targets.

This role combines account management with a solid understanding of digital sales processes (marketplaces checkout brand visibility etc.) to deliver solutions that add value and improve the customer experience.

What responsibilities and objectives will you have

• Manage and develop the assigned client portfolio ensuring satisfaction retention and identification of new opportunities within each account.
• Understand clients operational and technological needs (marketplaces e‑commerce retailers) and coordinate tailored solutions.
• Work closely with IT Operations and Marketing teams to support integrations onboardings issue resolution and improvements in logistics workflows.
• Analyze account performance market activity and competitive trends to identify growth opportunities.
• Prepare commercial proposals presentations and activity reports.

Well what will the requirements be

• 34 years of experience in Account Management Business Development or commercial roles in digital logistics or e‑commerce environments.
• General understanding of last‑mile delivery models (PUDO Lockers Home Delivery Fulfillment).
• Familiarity with online purchasing processes (checkout order management tools integration software).
• High level of English.
• Proficiency with CRM tools and digital environments.
• Proactive, organized and goal‑oriented mindset.
• Strong communication and negotiation skills.
• Customer‑centric approach and collaborative working style.
• Ability to prioritize and adapt to dynamic and fast‑changing environments.

What do we offer

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us

• Because we dont settle we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart not perfect but done (Go Go Go).
• Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
• Because we win together diverse collaborative driven by one shared vision (One Goal One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.

Employment Type: Full Time

Vacancy: 1