Account Director

Trivium; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A recognized Amazon agency is seeking a Client Success Manager to build strong client relationships and drive growth strategies. This remote role emphasizes leadership, strategic thinking, and a proactive approach to client success. Candidates should have at least 3 years of experience in customer success/account management, and strong communication skills in English are essential. This position allows for significant impact in a fast-paced environment, along with generous PTO and professional development opportunities.

Servicios

Competitive salary

100% remote work

25 PTO days + 9 paid holidays

Professional development opportunities

Growth opportunities in a fast-scaling company

Formación

• 3+ years of experience in customer success / account management, preferably in an agency.
• Proven ability to manage client portfolios and success processes.

Responsabilidades

• Lead onboarding for new clients and continuously improve the process.
• Develop tailored client success strategies based on business goals and data insights.
• Ensure agreements and requirements are communicated across departments for flawless execution.

Conocimientos

Excellent communication and interpersonal skills

Strong project management and organizational skills

Analytical mindset with strategic thinking

High emotional intelligence and leadership qualities

Fluent English

Educación

Bachelor's degree in Business, Marketing, or related field

Descripción del empleo

Join our award-winning team! 🎉

Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full-service Amazon agency helping brands scale profitably. We integrate seamlessly with our clients’ teams and deliver world-class results—built on strong systems, sharp people, and solid values.

We are seeking a Client Success Manager to join our growing team. If you’re passionate about building strong relationships, driving growth for clients, and being the bridge between strategy and execution, this role is for you.

The Role

This isn’t just an account management job. As our Client Success Manager, you’ll be the trusted advisor and strategic partner for our clients. From onboarding and retention to building tailored growth strategies, you’ll ensure every client feels supported and sees measurable success with Trivium.

This is an opportunity to step into a high-ownership, high-impact role where your leadership, empathy, and analytical skills will make a real difference in client outcomes.

Key Responsibilities

🤝 Client Partnerships

• Lead onboarding for new clients and continuously improve the process.
• Build and maintain long-term client relationships that drive trust and loyalty.
• Act as the main point of contact for client needs, requests, and escalations.

📊 Strategy & Growth

• Develop tailored client success strategies based on business goals and data insights.
• Analyze customer data to maximize value, minimize churn, and uncover opportunities.
• Advocate for client needs in internal discussions around product and service development.

⚙️ Process & Communication

• Ensure agreements and requirements are communicated across departments for flawless execution.
• Mediate between clients and internal teams to align priorities.
• Continuously evaluate and improve communication processes, tutorials, and success programs.

Requirements

Experience & Background

• 3+ years of experience in customer success / account management (agency experience preferred).
• Bachelor’s degree in Business, Marketing, or related field.
• Proven ability to manage client portfolios and success processes.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong project management and organizational skills.
• Analytical mindset with strategic thinking.
• High emotional intelligence and leadership qualities.
• Fluent English (written and spoken, advanced level required).

Work Style & Culture Fit

• Love helping clients achieve measurable success.
• Can juggle multiple priorities with precision and grace.
• Are proactive, resourceful, and solutions-oriented.
• Value autonomy while working collaboratively with a global team.
• Enjoy working in a fast-paced, high-growth environment.

Benefits

💰 Salary $4k- $5k

🏡 100% Remote work year-round

🌴 25 PTO days per year + 9 paid national holidays

📈 Professional development opportunities

🚀 A chance to grow with an award-winning, fast-scaling company