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Customer Service Manager (mfd) Germany
Job summary
A leading manufacturing company is seeking a highly skilled Customer Service Manager to lead and transform operations across locations in Germany, including Dinslaken and Hilden. The successful candidate will consolidate systems, develop teams, and foster a collaborative culture. This role requires proven experience in customer service management and strong knowledge of ERP and CRM systems.
Qualifications
- Proven experience in leading customer service teams.
- Strong knowledge of ERP and CRM systems.
- Excellent communication and interpersonal skills.
Responsibilities
- Lead, develop, and inspire customer service teams across Dinslaken, Hilden, and Goldkronach.
- Drive the consolidation of teams ensuring alignment in structure, roles, and responsibilities.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Develop coaching and training plans to support team growth and performance.
Skills
Tools
Role Purpose & Scope : We are seeking a highly skilled and experienced Customer Service Manager to lead and transform our customer service operations across three key locations in Germany : Dinslaken Hilden and Goldkronach. This role is pivotal in driving organizational change consolidating systems and teams and fostering a collaborative and high-performing customer service culture.
The role will be based in Dinslaken or Hilden with regular travel to the other two sites. The successful candidate will unify the leadership of the three existing teams harmonize ERP and CRM systems and build a strong team spirit across locations.
- Lead develop and inspire customer service teams across Dinslaken Hilden and Goldkronach
- Drive the consolidation of teams ensuring alignment in structure roles and responsibilities
- Foster a culture of collaboration accountability and continuous improvement
- Develop coaching and training plans to support team growth and performance
Demonstrated ability to drive organizational change and foster a high-performance culture
- Proven experience in leading customer service teams
- Strong knowledge of ERP and CRM systems
- Excellent communication and interpersonal skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
- Employment Type: Full-Time
- Experience: years
- Vacancy: 1
- Required Experience : Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.