Customer Service Manager (mfd) Germany

Signode; Dinslaken; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading manufacturing company is seeking a highly skilled Customer Service Manager to lead and transform operations across locations in Germany, including Dinslaken and Hilden. The successful candidate will consolidate systems, develop teams, and foster a collaborative culture. This role requires proven experience in customer service management and strong knowledge of ERP and CRM systems.

Qualifikationen

• Proven experience in leading customer service teams.
• Strong knowledge of ERP and CRM systems.
• Excellent communication and interpersonal skills.

Aufgaben

• Lead, develop, and inspire customer service teams across Dinslaken, Hilden, and Goldkronach.
• Drive the consolidation of teams ensuring alignment in structure, roles, and responsibilities.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Develop coaching and training plans to support team growth and performance.

Kenntnisse

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

ERP systems

CRM systems

Jobbeschreibung

Job description

Role Purpose & Scope : We are seeking a highly skilled and experienced Customer Service Manager to lead and transform our customer service operations across three key locations in Germany : Dinslaken Hilden and Goldkronach. This role is pivotal in driving organizational change consolidating systems and teams and fostering a collaborative and high-performing customer service culture.

The role will be based in Dinslaken or Hilden with regular travel to the other two sites. The successful candidate will unify the leadership of the three existing teams harmonize ERP and CRM systems and build a strong team spirit across locations.

Key Responsibilities

• Lead develop and inspire customer service teams across Dinslaken Hilden and Goldkronach
• Drive the consolidation of teams ensuring alignment in structure roles and responsibilities
• Foster a culture of collaboration accountability and continuous improvement
• Develop coaching and training plans to support team growth and performance

Ability to travel regularly between locations

Demonstrated ability to drive organizational change and foster a high-performance culture

Requirements

• Proven experience in leading customer service teams
• Strong knowledge of ERP and CRM systems
• Excellent communication and interpersonal skills

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Job Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1
• Required Experience : Manager