German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Cross Border Talents; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer support company is looking for a Customer Support Specialist to assist customers through email and live chat. The ideal candidate should be fluent in German and have strong communication skills. This position offers a competitive salary, performance bonuses, and opportunities for career growth within a hybrid work model.

Leistungen

Competitive Salary

Performance Bonuses

Transportation Provided

Relocation Support

Career Growth

Hybrid Work Model

Qualifikationen

• Fluent in German (C2 level).
• EU citizenship or Maltese Residency Card.
• 0-1 year experience in customer support.

Aufgaben

• Respond to customer inquiries via email.
• Moderate user-generated content.
• Detect and address potential scams.
• Log customer interactions accurately.
• Work collaboratively with team members.

Kenntnisse

Fluent in German (C2 level)

Strong leadership

Analytical skills

Communication skills

Eagerness to learn

Jobbeschreibung

German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Job Openings German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

About the job German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

• Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
• Moderate user-generated content, ensuring adherence to company policies and standards
• Detect and address potential scams or fraudulent activities to maintain a secure online environment
• Log customer interactions and resolutions accurately for record-keeping
• Work collaboratively with team members to improve processes and enhance customer experiences
• Provide detailed, accurate information using the best tools and resources
• Achieve personal and team performance goals
• Collaborate with internal and client teams to deliver seamless support
• Attend training sessions to ensure compliance with moderation guidelines
• Support multiple workflows, clients, and markets as required

Requirements:

• Fluent in German (C2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary:We recognize your skills and dedication
• Performance Bonuses:Earn rewards for your achievements
• Transportation Provided:Company transport from designated pick-up points
• Relocation Support:Assistance for a smooth transition
• Career Growth:Opportunities for advancement and professional development
• Hybrid Work Model:Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!