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Aug 18, 2025 - Valtech is hiring a remote Intermediate Site Reliability Engineer. Location: Mexico.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• he work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

Valtech is looking for a Site Reliability Engineer (SRE). Are you passionate about Site Reliability Engineering, do you have an eye for SLIs, SLOs, automation, do you hate toil and intend to do something about it, and does it excite you to get things done in close collaboration with people around the globe? Would you like the freedom to choose to either work from the comfort of your home and also have the opportunity to visit any of our offices close to you? Then you might be the person we’re looking for! Keep reading to find out.

Role responsibilities

As an intermediate Site Reliability Engineer (SRE), you are the bridge between software development and operations. You help the delivery teams to deliver stable software fast, you participate in operations to anticipate instability, resolve unanticipated failures, improve observability and increase reliability of the systems under our management. You will work in a team of SREs of various levels, serve as an escalation level for associate SREs and in turn be backed up by your senior colleagues. You work together with multidisciplinary delivery teams in an essential DevOps way of working where your teams responsibility is to keep everyone focused on what happens on production.

• Maintain systems for observability
• Adjust and maintain SLOs
• Participate and facilitate incident resolution including On Call Duty (max 1 shift of a week per month).
• Work on proactive improvements to increase the reliability of the managed platforms
• Work with teams to analyze anticipated or manifested failure scenarios and possible mitigations.
• Assisting to create runbooks to remediate or prevent failure scenarios.
• Reduce work that does not add value.

You are someone with 2 or more years of experience as DevOps engineer, Support engineering or Site Reliability Engineer. You know about Site Reliability Engineering, you have worked with SLOs and have had experience with incident resolution of severe incidents on high impact platforms, preferably in the context of commerce. You are a skilled scripter and know how to automate moderately complex processes. You are familiar with automation systems like GitHub Actions, Azure DevOps, Ansible, Chef etc. You have a solution mindset. You’re a team player and like to help your colleagues out. You have an excellent command of English and experience with working in an international setting with colleagues from different cultures.

· You have experience with incident management on a production environment of a public facing online service with high business value and preferably high traffic in a 24x7 fashion.

· You have experience in working in corporate environments.

· You have experience programming and / or scripting.

· You have a basic knowledge of serverless services in one or more public cloud providers (AWS, Azure, GCP).

· You have knowledge of and experience with monitoring systems, amongst which APM systems such as Datadog, New Relic, Dynatrace, Prometheus, Grafana.

· You have knowledge of and experience with pipelining tools, such as GitHub Actions, Azure DevOps, Gitlab, Jenkins.

· You are familiar with Docker.

· You have a good level of English in writing and speaking (At least B2).

· Have worked within the context of publicly accessible, highly available platforms.

· Have experience working in an international context with on- and off-shore teams

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion siteto see how we’re creating a more equitable Valtech for all.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.