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German-speaking Finance Collections Team Leader in Malta
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German-speaking Finance Collections Team Leader in Malta
Job summary
A leading international financial services company is seeking a German-speaking Collections Team Leader in Malta. The role involves managing and mentoring a dynamic team, overseeing operations, and ensuring high performance. Ideal candidates will have experience leading large teams, excellent communication skills in German and English, and a proactive attitude towards team success. This position includes a relocation package and other benefits.
Benefits
Qualifications
- Proven experience leading teams of 20+ people in collections or customer service.
- Strong background in financial services or related field.
- Hands-on leadership style with a natural ability to motivate and inspire.
Responsibilities
- Manage and develop a talented collections team of 30+ agents.
- Oversee daily operations including scheduling and KPIs.
- Handle escalations and maintain strong customer relationships.
Skills
Tools
German-speaking Collections Team Leader – Join a fast-growing international company in Malta!
Are you a motivated Team Leader with a passion for coaching people and driving high performance?
Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.
If you thrive in a fast‑paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!
- Manage, mentor, and develop a talented collections team of 30+ agents.
- Create a motivating work environment where everyone feels supported and valued.
- Set clear goals, track performance, and celebrate success together.
- Oversee daily operations including scheduling, workflow management, and KPIs.
- Provide regular coaching, feedback, and training to help your team reach new levels of performance.
- Ensure all collections activities meet company standards and regulatory requirements.
- Handle escalations with professionalism and empathy.
- Maintain strong relationships with customers and internal teams.
- Continuously improve processes to enhance both efficiency and customer satisfaction.
- Monitor performance metrics and analyze results to identify trends and improvement areas.
- Prepare performance reports and share insights with senior management.
- Collaborate cross‑functionally to drive operational excellence.
- Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
- A strong background in financial services or a related field.
- Excellent communication skills in German and English (both written and spoken).
- A hands‑on leadership style with a natural ability to motivate, coach, and inspire.
- Confidence working with CRM systems, collections tools, and MS Office.
- A proactive mindset and passion for helping teams and customers succeed.
You’ll be joining a company that values people‑first leadership, growth opportunities, and collaboration across borders.
If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!
- Monday-Friday schedule
- Relocation package included for candidates relocating to Malta
- Friday drinks at the office
- And more
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.