Jobs in Koln, Germany

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engagement Manager. This role is pivotal in fostering customer relationships and ensuring their needs are met through effective communication and strategic management. By serving as the main point of contact, you will work closely with various stakeholders to drive engagement and satisfaction, identify opportunities for growth, and innovate solutions that align with customer goals. Your contributions will not only enhance customer experiences but also support the overarching ambitions of the organization. With a focus on collaboration and trust, this position plays a critical role in shaping successful outcomes.

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Explore and support customer-driven ideas, helping shape them into feasible solutions.
• Collaborate with customers to identify innovation opportunities and value-added services.
• Act as a liaison between customer stakeholders and internal technical or delivery teams.
• Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
• Facilitate workshops or meetings to refine scope and align customer expectations.
• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Monitor progress, handle escalations, and ensure timely communication with all parties.
• Identify opportunities for upselling, cross-selling, or extending service scope.

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Expertise in solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to translate technical or complex requirements into clear business context.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Fluent in German and English.

• 30 days of paid vacation.
• Internal and external training opportunities.
• Employee Share Program.
• Attractive company bicycle arrangements.
• Modern office space at central locations with high-tech equipment.
• Access to sports programs and corporate benefits portal.
• Free fruit and drinks.
• Plenty of room for innovation in a high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.