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German Speaking Customer Support (ebikes) fully remote within Europe
Job summary
An innovative e-mobility company is looking for a German-speaking Customer Care – Bike Expert to join their remote team. Candidates should possess strong communication skills in German and English, along with a customer-oriented mindset and problem-solving abilities. The position offers flexible working hours and the chance to work with a sustainability-driven, international team. This role provides a unique opportunity to impact customer satisfaction while supporting greener mobility solutions.
Benefits
Qualifications
- Fluent in German with strong communication skills.
- Experience in customer support or service roles.
- Ability to work independently in a remote environment.
Responsibilities
- Handle inquiries via email, chat, and phone support.
- Advise customers on e-bike selection.
- Assist with orders, deliveries, and after-sales queries.
Skills
Category: Customer Support / E-Mobility
Location: Remote – Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent), English (B2+)
We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care – Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.
This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.
- Handle customer inquiries via email, chat, and occasional phone support
- Advise customers on selecting the most suitable e-bike based on their needs
- Provide accurate product information and personalized recommendations
- Support customers with orders, deliveries, warranties, and after-sales queries
- Collaborate with internal teams to resolve escalated cases
- Maintain excellent service quality and customer satisfaction
- Contribute ideas to improve customer experience and internal processes
Required:
- Ability to work as a freelancer or via own company (B2B cooperation)
- Native or fluent German with strong written and verbal communication skills
- English at B2 level or higher
- Previous experience in customer support, service, or a customer-facing role
- Comfortable working remotely and managing tasks independently
- Strong problem-solving skills and customer-oriented mindset
Nice to have:
- Interest or background in bikes, e-mobility, or tech products
- Experience supporting customers in an e-commerce environment
- 100% remote position – work from anywhere in Europe
- Flexible working hours within a broad daily schedule
- Freelance compensation with long-term collaboration potential
- Product training and continuous support
- Opportunity to work with a sustainability-driven, international team
Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.