German Speaking Customer Support (ebikes) fully remote within Europe

Kats Recruitment; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative e-mobility company is looking for a German-speaking Customer Care – Bike Expert to join their remote team. Candidates should possess strong communication skills in German and English, along with a customer-oriented mindset and problem-solving abilities. The position offers flexible working hours and the chance to work with a sustainability-driven, international team. This role provides a unique opportunity to impact customer satisfaction while supporting greener mobility solutions.

Leistungen

Flexible working hours

Product training

Remote position

Qualifikationen

• Fluent in German with strong communication skills.
• Experience in customer support or service roles.
• Ability to work independently in a remote environment.

Aufgaben

• Handle inquiries via email, chat, and phone support.
• Advise customers on e-bike selection.
• Assist with orders, deliveries, and after-sales queries.

Kenntnisse

Customer support

Problem-solving

Communication

Independence

Jobbeschreibung

German-Speaking Customer Care – Bike Expert (Remote)

Category: Customer Support / E-Mobility
Location: Remote – Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent), English (B2+)

About the Role

We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care – Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.

This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.

Key Responsibilities

• Handle customer inquiries via email, chat, and occasional phone support
• Advise customers on selecting the most suitable e-bike based on their needs
• Provide accurate product information and personalized recommendations
• Support customers with orders, deliveries, warranties, and after-sales queries
• Collaborate with internal teams to resolve escalated cases
• Maintain excellent service quality and customer satisfaction
• Contribute ideas to improve customer experience and internal processes

Candidate Profile

Required:

• Ability to work as a freelancer or via own company (B2B cooperation)
• Native or fluent German with strong written and verbal communication skills
• English at B2 level or higher
• Previous experience in customer support, service, or a customer-facing role
• Comfortable working remotely and managing tasks independently
• Strong problem-solving skills and customer-oriented mindset

Nice to have:

• Interest or background in bikes, e-mobility, or tech products
• Experience supporting customers in an e-commerce environment

Whats Offered

• 100% remote position – work from anywhere in Europe
• Flexible working hours within a broad daily schedule
• Freelance compensation with long-term collaboration potential
• Product training and continuous support
• Opportunity to work with a sustainability-driven, international team

Why Join?

Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.