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Customer Service Representative - German Speaker - Fully Remote in Portugal, Hamburg
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Client:
Dila Recruitment
Location:
Hamburg, Germany
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d6a409b2d837
Job Views:
1
Posted:
26.05.2025
Expiry Date:
10.07.2025
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Job Description:
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position: Customer Service Representative
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Foster positive relationships by delivering prompt and courteous support.
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
- Maintain a professional and empathetic approach in all customer interactions.
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new software and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
- Opportunity to work with a leading company in the automotive industry
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts