DE
2.313
It Support-Jobs in Deutschland
Ich möchte über neue Stellenangebote mit dem Stichwort „It Support“ benachrichtigt werden.
IT-Support Specialist (m/w/d) 1st Level (bis zu 100% remote)
Akkodis
Bochum
Hybrid
EUR 60.000 - 80.000
Vor 30+ Tagen
Quereinsteiger im IT-Support / IT Helpdesk (m/w/d) gesucht!
Torsten Shaar
Leinfelden-Echterdingen
Vor Ort
EUR 20.000 - 40.000
Vor 30+ Tagen
Systemadministrator im Managed-Service (m/w/d)
Campusjäger by Workwise
Erfurt
Vor Ort
EUR 40.000 - 55.000
Vor 30+ Tagen
Fachinformatiker - Systemintegration / Veeam / SQL / VMware / Sophos (m/w/d)
Campusjäger by Workwise
Lohmar
Hybrid
EUR 40.000 - 60.000
Vor 30+ Tagen
Entdecke mehr Stellenangebote als bei herkömmlichen Stellenportalen. Jetzt mehr Stellenangebote entdeckenWerkstudent Technischer Support (m/w/d)
Campusjäger by Workwise
Hamburg
Vor Ort
EUR 40.000 - 60.000
Vor 30+ Tagen
Duales Studium IT-Sicherheit - Administration / Performance / Sicherheit (m/w/d)
Campusjäger by Workwise
Kornwestheim
Vor Ort
EUR 60.000 - 80.000
Vor 30+ Tagen
Fachinformatiker - Systemintegration / Veeam / SQL / VMware / Sophos (m/w/d)
Campusjäger by Workwise
Mietingen
Hybrid
EUR 45.000 - 65.000
Vor 30+ Tagen
Vernetze dich mit Headhuntern um dich auf ähnliche Jobs zu bewerbenSystemadministrator im Managed-Service (m/w/d)
Campusjäger by Workwise
Klink
Vor Ort
EUR 40.000 - 55.000
Vor 30+ Tagen
Systemadministrator im Managed-Service (m/w/d)
Campusjäger by Workwise
Leipzig
Vor Ort
EUR 40.000 - 55.000
Vor 30+ Tagen
Systemadministrator im Managed-Service (m/w/d)
Campusjäger by Workwise
Jena
Vor Ort
EUR 40.000 - 60.000
Vor 30+ Tagen
Mitarbeiter IT Help Desk (m/w/d) / Fast Response Team (FReT)
maxbenedikt GmbH
Neuenhaus
Vor Ort
EUR 35.000 - 45.000
Vor 30+ Tagen
Assistenz der Geschäftsleitung (m/w/d)
GoHiring GmbH
Neu-Isenburg
Vor Ort
EUR 40.000 - 50.000
Vor 30+ Tagen
IT-Administrator / 1st und 2nd Level Support (m / w / d)
XOX Gebäck GmbH
Hameln
Hybrid
EUR 40.000 - 55.000
Vor 30+ Tagen
Fachinformatiker Systemintegration (m/w/d) 4 Tage Woche
puro Personaldienstleistung GmbH
München
Hybrid
EUR 60.000 - 75.000
Vor 30+ Tagen
Mitarbeiter (m/w/d) IT-Support - hybrides Arbeiten (Remote & Präsenz)
DIS Deutscher Industrie Service AG
Göttingen
Remote
EUR 40.000 - 55.000
Vor 30+ Tagen
IT-Administrator (m/w/d)
Personalmanagement Marko Dehnecke
Köthen
Vor Ort
EUR 40.000 - 55.000
Vor 30+ Tagen
Desktop Support Engineer L1
Iron Systems, Inc
Wiesbaden
Vor Ort
EUR 40.000 - 55.000
Vollzeit
Vor 30+ Tagen
Zusammenfassung
A technology services company in Wiesbaden is seeking a Desktop Support Specialist to manage and resolve incidents for Desktop Devices. The ideal candidate should have experience with Windows 7 OS, familiarity with service management tools like ServiceNow, and a good understanding of ITIL processes. Candidates should hold an Associate degree or higher in electronics. This role requires strong troubleshooting skills and a commitment to providing excellent user support.
Qualifikationen
- Experience in supporting software and hardware for desktop devices.
- Knowledge in supporting MAC devices and tablets is a plus.
- Good understanding of remote support tools and MS Office.
Aufgaben
- Manage Desktop Devices incidents from start to finish.
- Provide support and maintenance for Desktop Devices throughout their lifecycle.
- Monitor security profiles and take action on non-compliance.
Kenntnisse
Knowledge of Windows 7 OS
Experience with Service management tools
Good expertise on EUC tools
Understanding of ITIL processes
Knowledge of AD
Experience supporting MAC devices
Ausbildung
Associate degree in electronics
Bachelor's Degree
Tools
ServiceNow
Jobbeschreibung
Responsibilities
Responsibilities
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available, such as for MI calls.
Requirements
- Knowledge and experience on Windows 7 OS.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
- Experience with Service management tool – e.g., ServiceNow.
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL processes for Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.