Customer Service à Canada

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in Germany.

Reporting to our Team leader, you'll be an integral part of our field service team. You'll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers' maintenance and service staff.

1. Efficiently deliver field service work to meet cost and time objectives.
2. Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
3. Diagnose and resolve equipment issues, conducting necessary repairs.
4. Collaborate with internal departments to enhance customer support processes.
5. Conduct installations and adjustments to TOMRA Food equipment as required.
6. Provide comprehensive training to customers on the operations and maintenance of our systems.
7. Maintain accurate and detailed field reports to guide administrative follow-up procedures.

About You:

1. Bachelor's degree in Electronics, Electrotechnical, Automation, Industrial Maintenance, or equivalent experience.
2. Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
3. Good understanding of IT, networking, and PC configuration.
4. A valid driver's license.
5. Ability to establish and maintain effective relationships with customers, colleagues, and management.
6. Hands on, able to deal with stress effectively.
7. Willingness to travel up to 80% of the time, primarily within Germany, with occasional international travel or flexible working hours.
8. Excellent communication skills in English. Other languages would be welcome.

How to apply
If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.